About The Opportunity Join a dynamic technology-driven organization in India specializing in workforce enablement and IT service delivery. We empower enterprises through seamless IT operations, ticketing automation, and intelligent asset lifecycle management — ensuring productivity, security, and scalability across on-site technical environments. Role & Responsibilities
• Manage and resolve Tier 1–2 IT tickets via ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice) with SLA adherence.
• Perform end-to-end IT asset inventory, tracking, and lifecycle management using ITAM tools like Lansweeper, Snipe-IT, or Asset Panda.
• Provide on-site remote desktop support and hardware troubleshooting for desktops, laptops, peripherals, and network devices.
• Coordinate with vendors and internal IT teams to escalate issues, procure replacements, and maintain service continuity.
• Document resolutions, update knowledge bases, and contribute to continuous improvement of support workflows.
• Ensure compliance with IT security policies, software licensing,



and asset tagging standards across all physical locations. Skills & Qualifications
• Must-Have
• ServiceNow
• Jira Service Desk
• Lansweeper
• Snipe-IT
• Remote Support Tools (TeamViewer, AnyDesk, RDP)
• Windows OS & Office 365 Administration
• ITIL Foundations
• Ticketing System SLA Management
• Preferred
• Experience with SCCM or Intune for endpoint management
• Basic PowerShell scripting for automation
• IT Asset Disposal and Reuse Compliance Knowledge Perks & Culture Highlights
• On-site collaborative tech environment with modern infrastructure and tools
• Career growth through exposure to enterprise IT service management frameworks
• Flexible work hours with emphasis on problem-solving autonomy and impact

Skills:
servicenow,compliance,crm,it,security,ticketing,ticketing systems,automation,jira,management,it service,biometrics

📌 IT Analyst (Noida)
🏢 CAREERBLOC ~
📍 Noida