About Happi Planet We are a fast-growing, 3+ year-old start-up offering a premium range of Natural & Chemical-Free Home Care products that deliver Effective Cleaning, Powered by Nature. Founded by a team of P&G; alumni with over 15 years of industry expertise, we are seed funded and focused on delivering high-quality, reliable, and high-performance solutions for households. Our mission is to redefine home cleaning with products that combine innovation, quality, and effectiveness. Role Overview We are looking for a Customer Service Executive who will be responsible for providing a positive and seamless customer experience across various communication channels. The ideal candidate should be customer-focused, empathetic, proactive, and comfortable handling customer queries, complaints, orders, and follow-ups. You will work closely with internal teams to ensure customer issues are resolved efficiently, and customers receive timely and accurate information. Role Description
• Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.
• Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.
• Product/Service Information: Provide accurate information

about the company
’s products or services to customers,



offering helpful guidance and recommendations.
• Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.
• Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.
• Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.
• Documentation: Maintain and update customer interactions in CRM ensuring all details are accurately recorded. Qualifications
• Bachelor's degree in any discipline.
• 1–3 years of experience in customer service, customer support, customer operations, or a similar role.
• Experience in D2C, e-commerce, FMCG, or consumer brands will be an advantage.
• Excellent verbal and written communication skills.
• Solid problem-solving and interpersonal skills.
• Customer-first attitude with patience and empathy.
• Comfortable handling multiple customer queries and follow-ups.
• Basic knowledge of Excel/Google Sheets and CRM or customer support tools.
• Ability to work independently as well as collaborate with different teams.

📌 Customer Success Executive (Mumbai)
🏢 Happi Planet
📍 Mumbai