Job Summary

Role, Purpose, and Scope

- Primary point of contact for customer collection & invoices
- Band E1.2
- Individual contributor
- Provide positive memorable customer interaction experience through personable engagement and first contact resolution of customer enquiries regarding invoices. Facilitate collections and facilitate cash application. Invoice resolutions and disputes

Major Responsibilities

- Execute customer invoice/credit memo application and customer payment functions
- Reconcile customer accounts, analyze and verify contract billing concerns within time and accuracy
- Review customer aging reports to pursue collection of cash and delinquency reduction
- Ensure invoices are paid within the customer payment terms
- Review and publishing customer ageing reports for timely collection
- Validate customer invoice/credit memo to ensure accuracy
- Assist testing and training of current and future system upgrades and implementations
- Identify process improvement opportunities and recommendations
- Support internal/external audit requests

Background, skills, experience and qualifications

(please denote whether desired or preferred)

Qualifications

- - Language proficiency in English (Required)
- Excellent attention to detail and analytical skills (Required)
- Good knowledge of the OTC process
- Confident and strong advocate for the customer
- Assertive, empathetic and good communicator




- Experience in reviewing contract terms and customer quotes (preferred)
- Comfortable with new technology
- Flexible and adaptable to change
- Strong interaction with other departments
- Ability to work in multiple accounting software systems
- Minimum 2+ years of desired experience in customer invoices and billing
- Overall 2-4 years experience in Collections, Cash Application or Billing roles

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

- Strong time management and organizational skills (Required)
- Required strong analytical skills
- Strong verbal and written communication Skills
- Problem solving skills and Customer first mindset
- Analytical mindset with a focus on process improvement (Required)
- MS Office Skills required specially Excel
- Preferred Salesforce experience or any other ERP (Oracle, Siebel, PeopleSoft, SAP, etc.)
- Excellent Team Player and Quality over speed mindset (Preferred)
- Preferred accounting or finance background

Educational requirements

(please denote whether desired or preferred)

- High School diploma required
- Desired bachelor’s degree (Graduate in Business Administration, Accounting, Engineering or similar)

Key Responsibilities

same as above

Skill Requirements

Must Have Skill

Accounts Receivable

Positive to Have Skill

Other Requirements

📌 Senior Team Lead (Jammu and Kashmir)
🏢 HCLTech
📍 Jammu and Kashmir