Job Summary

Provide hands-on AWS cloud operations, support and implementation across migration waves, landing zone, workloads, monitoring and hypercare. L2 focuses on execution and ticket handling; L3 owns complex troubleshooting, technical guidance and operational readiness.

Key Responsibilities

- Provision, configure and support AWS resources across EC2, S3, EBS, ELB, IAM, VPC, CloudWatch, backup, monitoring and security services.
- Support migration waves through server pre-checks, launch preparation, cutover activities, validation and hypercare issue remediation.
- Perform Windows/Linux administration, server troubleshooting, patching coordination, capacity checks and incident resolution.
- Use monitoring tools and AWS consoles/CLI to investigate alarms, application availability, performance and operational issues.
- Document changes, operational steps, known errors and shift handover notes.
- For L3: lead technical triage for complex incidents, mentor L2 engineers, review implementation steps and coordinate with architects/SMEs.
- For L3: support business continuity, DR,



capacity and service improvement activities.

Skill Requirements

- AWS operations knowledge across compute, storage, networking, IAM, monitoring and backup.
- Windows or Linux administration skills, including logs, services, disk, network and process troubleshooting.
- Understanding of incident, change, problem and request management processes.
- Ability to follow runbooks, document evidence and communicate clearly with stakeholders.
- Basic scripting in Shell/PowerShell/Python; L3 should be able to automate repeatable checks.
- Awareness of Terraform/CloudFormation and migration tools such as MGN/CMF depending on workload type.

Must Have Skill

Azure Cloud Services

Valuable to Have Skill

Other Requirements

- AWS Cloud Practitioner/Solutions Architect Associate/SysOps certification.
- Experience with CloudWatch, Grafana, Prometheus, ServiceNow/Jira and backup/DR tooling.

Exposure to EKS/ECS, Docker, CI/CD or DevOps pipelines

📌 Subject Matter Expert (Support&Ops) (India)
🏢 HCLTech
📍 India