- Greeting Customers: Welcoming clients when they arrive, listening to vehicle problems, and noting down service requests.
- Bridging Communication: Explaining technical mechanical issues to customers in easy terms, and telling technicians what work needs to be done.
- Estimating Costs and Time: Writing up clear price quotes for parts and labor, and setting expected pick-up times.
- Managing Workflow: Scheduling service appointments and updating clients on repair progress.
- Closing and Payments: Reviewing completed work orders with customers, explaining charges, and processing final payments