About the Company
At Essentra Components, we make it possible by uniquely combining the expertise and flexibility of a manufacturer with the service and product range of a distributor. As a global market leader in plastic injection moulded, vinyl dip moulded and metal components, we draw on over 65 years of experience producing essential components for a wide range of industries and applications. Making it easier for our customers is our top priority. That’s why we operate in 28 countries across 4 continents, supported by:
- 16 manufacturing facilities
- 34 distribution centres
- 60 sales and service locations With over 1 billion parts in stock and a portfolio of 45,000 products, we ensure fast delivery and immediate dispatch when you need it. Our Product Range Includes:
- Caps and plugs
- Wire and cable management
- Flange protection
- Knobs, handles and grips
- Access hardware
- PCB and electronics hardware.

About the Role
We are seeking an organized and detail-oriented Operations Coordinator to support our global IT Operations team. This role plays a key part in coordinating operational activities, reporting, service improvements, documentation, and service transition readiness across multiple teams and suppliers. You will act as a central coordination point, ensuring actions, risks, dependencies, and improvement initiatives are tracked through to completion while supporting operational excellence across the organization.

Key Responsibilities
• Operational Coordination
• Manage action, risk, issue, and dependency trackers.
• Coordinate operational meetings, agendas, minutes, and follow-up activities.
• Monitor overdue actions and ensure accountability across teams.
• Support cross-functional planning and operational delivery activities. Reporting & Governance Support
• Prepare operational dashboards, KPI reports, and management updates.
• Consolidate reporting inputs from technical teams and suppliers.
• Maintain reporting templates, repositories, and version control.




• Identify trends, gaps, and overdue activities. Incident & Service Improvement Support
• Track actions arising from major incidents, problem reviews, and service improvement initiatives.
• Coordinate follow-up activities and ensure actions reach closure.
• Support continual improvement and operational effectiveness programs. Documentation & Knowledge Management
• Maintain operational documentation, knowledge bases, and support records.
• Ensure documents are reviewed, updated, and compliant with standards.
• Support audit activities and evidence collection. Service Transition & Readiness
• Coordinate readiness activities for new and changed services.
• Ensure documentation, training, monitoring, and support ownership are in place before go-live.
• Support knowledge transfer between projects, suppliers, and operational teams. Skills & Experience
- Essential
• 4 + Year Experience in Operations Coordination, Service Delivery, PMO, IT Support, or similar functions
• Strong skills in:
* Microsoft Excel
* PowerPoint
* MS Word
* Teams
* SharePoint Experience managing:
• Action trackers
• Reporting and dashboards
• Documentation and records Meeting coordination
• Excellent organizational and stakeholder management skills
• Robust attention to detail and ability to manage multiple priorities Preferred
• IT Operations or Service Delivery experience
• ITIL Foundation certification
• Service Now or other ITSM platform experience
• Experience supporting audits and supplier reviews
• Global or multi-site environment experience Success Measures
• Timely completion of operational actions
• Accuracy and quality of reporting
• Reduction of overdue actions and unresolved dependencies
• Operational readiness of new services
• Quality and currency of documentation
• Positive stakeholder feedback

About the Role
(5 Days working) Hybrid Module. Work Timings
• 9:00 to 18:00 BST
• Saturday and Sunday Holiday. Job Location
• Bengaluru (Peenya) office.

📌 IT Operations Co-Ordinator (Bengaluru)
🏢 Essentra
📍 Bengaluru