Salary: ₹18,15,016

Job Type: Full time

Technical AnalystDepartment: Enterprise Information TechnologyEmployment Type: Full TimeLocation: India - Resident (0008)Reporting To: Ishan AgarwalCompensation: Rs1,815,016 - Rs2,455,610 / yearDescriptionThe Technical Analyst is a critical new role at Vena and will implement and support multiple technologies and solutions at scale within the enterprise technical landscape. This role will be responsible for recommending technical approaches, design integrations, understand business challenges, and build tailored solutions. A strong understanding of Microsoft technologies, integration platforms and/or ServiceNow is required, along with excellent problem-solving skills and the ability to work across time zones to support a global internal customer base.How You'll Make an ImpactTechnical ExpertiseLead the design, development, testing and support of multiple platforms including ServiceNow or SharePoint and other Microsoft technologiesBuild complex integrations, using an iPaaS platform like Workato, between critical business applicationsMaintain a deep understanding of industry trends, emerging technologies, and best practices related to solution offeringsIncident ManagementAct as the second or third level support for IT-related issues, providing timely and effective solutionsDocument and track incidents, managing the resolution process and escalating issues as neededConduct root cause analysis to prevent recurring issuesProject InvolvementSupport IT projects, including systems migrations, integrations and new technology implementationsContribute to the planning and execution of technology strategies that align with business objectivesSecurity & ComplianceAssist in maintaining and enhancing IT security protocols to protect sensitive business dataEnsure compliance with industry regulations and company policies.Participate in regular security audits and assessmentsDocumentation & ReportingMaintain comprehensive documentation of system configurations, processes,



and proceduresGenerate regular reports on system performance, incidents, and maintenance activitiesProvide training and support to internal users and team membersInnovationFoster a culture of innovation within the IT department, encouraging experimentation and the adoption of new technologies, including AI to improve processes and serviceExplore and implement AI-driven solutions to enhance system efficiency, security, and user experienceContinuous ImprovementContinually assess and improve IT processes, systems, and services, striving for excellence and efficiencyWe'd Love to See3 to 5 years of proven experience in a technical position or similar role.Experience in at least one of the following areas: ServiceNow ITSM & GRC modules, SharePoint architecture, Designer, sites, libraries & web parts, Microsoft Azure & M365 technologiesTrack record of building and maintaining integrations between business application preferably using an iPaaS platform and utilizing APIsKnowledge of data mapping and transformationUnderstanding of enterprise software and SaaS applications (example: NetSuite & Salesforce)Strong analytical and problem-solving skills are important for gathering and analyzing business requirements, identifying issues, and proactively proposing effective solutionsExcellent written, verbal and presentation skills, ability to manage interactions at all levels of businessIndividuals who can demonstrate a proactive approach to learning and staying updated on emerging technologiesFamiliarity with cybersecurity practices and protocols.Able to understand and grasp new technologies or concepts quicklyKnowledge of emerging technology trends and their business impact*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

📌 Technical Analyst (India)
🏢 Vena Solutions
📍 India