 Develop and maintain long-term relationships with key clients, serving as one point ofcontact and a trusted advisor on DFOS and related strategies

 Conduct regular business connects with clients to assess satisfaction, address concerns,and identify opportunities for growth.

 Identify and pursue upsell and cross-sell opportunities within existing accounts to driveincremental revenue.

 Design and implement referral program to drive references from existing accounts

 Collaborate with cross-functional teams to provide solutions that meet the evolving needsof strategic accounts.

 Work with Key Clients to drive product adoption and utilization.

 Consistently monitor client health and proactively manage any risk of churn.

 Track and lead negotiations for contract renewals and expansions, ensuring favorableterms and high client retention.

 Track and report on contract performance,



ensuring compliance with service levelagreements (SLAs).

 Gather and communicate client feedback and competition information to internal teamsto influence product improvements and service enhancements.

Requirements

 4+ years of experience in strategic account management, sales leadership, or businessdevelopment within the technology or SaaS industry.

 Proven track record of managing high-value accounts and achieving revenue targets

 In-depth understanding of SaaS business models, cloud-based solutions, and subscriptioneconomics.

 Has experience working with Tech and Product teams

 Excellent interpersonal and stakeholder management skills

 Exceptional communication and interpersonal skills.

📌 Key Account Manager (ID 1301) (Noida)
🏢 MarketScope
📍 Noida