Job Summary

- Handle inbound calls and follow the call scripts and adhere to the process defined
- A strong communication skill to handle users globally
- Create tickets for all incoming calls and work towards the ticket resolution.
- Provide quick and effective assistance with information technology systems
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Able to handle basic software installation/break-fix issues and hardware issues findings remotely
- Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues
- Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
- Basic Network and VPN knowledge
- Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace




- Daily incident det follow-up in a timely manner

Key Responsibilities

- A strong communication skill to handle users globally
- Create tickets for all incoming calls and work towards the ticket resolution.
- Provide quick and effective assistance with information technology systems

Skill Requirements

- A robust communication skill to handle users globally
- Create tickets for all incoming calls and work towards the ticket resolution.
- Provide quick and effective assistance with information technology systems

Must Have Skill

English,French,Microsoft Windows

Good to Have Skill

Other Requirements

Service Desk

📌 Administrator - English, French, Microsoft Windows (India)
🏢 HCLTech
📍 India