Job Overview

Susparsha Multi Speciality Hospital is looking for a polite, organized, and customer-focused Receptionist to manage our front desk operations for both Outpatient (OPD) and Inpatient (IPD) departments. The ideal candidate will be the first point of contact for our patients, visitors, and medical staff, ensuring smooth day-to-day administration, patient registration, and inquiry handling in a fast-paced healthcare environment.

Key Responsibilities

- Patient Registration & Management:
- Welcome patients and visitors warmly and guide them to the appropriate departments or doctors.
- Register new OPD patients and create/update electronic health records (EHR) or physical files accurately.
- Manage IPD (Inpatient) admissions, bed allocation, discharge formalities, and documentation.
- Appointment Scheduling:
- Schedule, reschedule, and manage doctor appointments in person and via phone calls.
- Maintain daily consultation schedules and notify patients of any delays or changes.
- Billing & Cash Handling:
- Generate OPD consultation bills, diagnostic test bills, and IPD advance/final bills.
- Collect payments (cash, card, UPI) and maintain accurate daily cash/transaction logs.
- Communication & Inquiries:
- Handle incoming phone calls, WhatsApp inquiries, and emails professionally.
- Provide accurate information regarding hospital services, doctor availability, visiting hours, and charges.




- Coordination:
- Coordinate seamlessly with doctors, nursing staff, billing desks, and pharmacy departments to ensure patient comfort and efficient workflow.
- Manage emergency patient arrivals and guide them swiftly to the emergency/triage desk.

Requirements & Qualifications

- Education: Minimum Higher Secondary (10+2) pass; a graduation degree or diploma in Hospital Administration/Front Office Management is a plus.
- Experience: 0 to 2 years of experience working as a Receptionist, Front Office Executive, or Billing Assistant, preferably in a hospital, nursing home, or healthcare clinic. (Freshers with positive communication skills are welcome to apply).
- Skills:
- Proficiency in computer operations (MS Office, hospital management software/ERP).
- Excellent communication and interpersonal skills.
- Fluency in English, Bengali, and Hindi.
- Strong multi-tasking, problem-solving, and patience in stressful situations.

How to Apply

Interested candidates can walk in for an interview or call directly to schedule an appointment.

- Contact Number: +91-XXXXXXXXXX
- Address: NS Road, Kaliyaganj, Uttar Dinajpur, West Bengal

Feel free to let me know if you need any adjustments to this job description!

Pay: ₹8,800.00 - ₹24,000.00 per month

Work Location: In person

📌 Receptionist (OPD & IPD) (Kaliyaganj)
🏢 Susparsha Hospital Kaliyaganj
📍 Kaliyaganj