Company: Capsmash Media
Experience: 2–5 Years
Location: Mumbai
Department: Client Servicing & Operations
Reporting To: Founder / Business Head

About Capsmash Media

Capsmash Media is a hospitality-focused marketing agency specialising in social media management, content creation, photography, videography, creative design, and performance marketing.

We are looking for a proactive and detail-oriented Senior Client Servicing Executive who can independently manage client accounts, coordinate internal teams, and ensure timely execution of all deliverables.

Key Responsibilities

1. Client Relationship Management

- Manage day-to-day client communication across WhatsApp, email, and calls.
- Understand client requirements, clarify briefs, and confirm deadlines.
- Provide regular updates on work progress, approvals, and pending tasks.
- Address client concerns proactively and maintain strong relationships.

2. SOW & Deliverable Management

- Understand and track the Scope of Work (SOW) for every assigned client.
- Ensure all monthly deliverables are completed within agreed timelines.
- Identify missed deliverables, delays, and scope gaps before they become issues.
- Maintain updated trackers for deliverables, deadlines, and approvals.

3. Internal Team Coordination

- Convert client requirements into transparent tasks with defined briefs, owners, and deadlines.
- Coordinate with social media managers, graphic designers, video editors, photographers, and performance marketers.
- Follow up with team members to ensure timely execution.
- Identify bottlenecks and resolve coordination issues independently.

4. Content Planning & Execution

- Coordinate monthly content calendars with the social media team.
- Ensure content plans align with client objectives and brand guidelines.
- Track content from planning and creation to approval and final delivery.
- Ensure timely client approvals and execution of approved content.

5. Shoot Planning & Coordination

- Plan photography and videography shoots for client accounts.
- Prepare moodboards,



creative references, and shot lists wherever required.
- Coordinate shoot schedules, models, styling, locations, and logistics.
- Ensure shoots run smoothly and all footage reaches the editing team on time.

6. Quality Control & Reporting

- Review deliverables for basic errors before sharing them with clients.
- Track pending tasks, upcoming deadlines, and potential risks.
- Conduct weekly reviews of client accounts and SOW commitments.
- Maintain project management records and provide regular account updates.

7. Client Onboarding

- Coordinate onboarding of new clients and collect all necessary brand assets and information.
- Understand the signed SOW and brief the internal execution team.
- Establish communication, approval, and delivery processes for each account.

Key Requirements

- 3–5 years of experience in client servicing or account management, preferably in a digital marketing agency.
- Strong communication, organisational, and problem-solving skills.
- Understanding of social media management, content creation, and creative production.
- Ability to manage multiple clients and deadlines simultaneously.
- Experience with project management tools such as Syncupp, ClickUp, or similar platforms.
- Ability to work independently, take ownership, and coordinate teams effectively.

Key Expectations

- No important client communication left unanswered.
- No deliverable missed without prior identification and communication.
- Every task has a clear brief, owner, and deadline.
- Clients receive proactive updates without having to chase.
- Internal teams remain aligned and execution stays on schedule.
- Routine issues are resolved independently without constant founder intervention.

The ultimate goal is to ensure that every assigned client account runs smoothly, deliverables are fulfilled on time, and the founder does not need to micromanage day-to-day execution.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Paid sick time

Application Question(s):

- Previous Agency Experience? YES/NO?
- CURRENT CTC & EXPECTED CTC

Work Location: In person

📌 Senior Client Servicing Executive (Mumbai)
🏢 Capsmash Media
📍 Mumbai