About Loco Lane:

Loco Lane is a dynamic entertainment and social destination that blends high-energy gaming

experiences with curated food and beverage offerings. Designed as a vibrant space for families,

friends, and corporate groups, it brings together recreation, celebration, and hospitality under one

roof. With a solid focus on guest experience, Loco Lane delivers memorable moments through

engaging activities and seamless service.

Role Overview:

The Community Engagement Supervisor is responsible for leading on-ground guest experience and

engagement across the center. This role ensures a vibrant, high-energy environment while driving

customer satisfaction, and enhancing repeat business. The position acts as a key link between

operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent

service excellence

Key Responsibilities:

Customer Engagement & Experience

- Engage with customers on-ground to create a lively and interactive environment.

- Build strong relationships with walk-in customers and repeat guests.

- Ensure a high level of customer satisfaction through proactive interaction and support.

Repeat Customer Experience





- Drive repeat visits by creating memorable and personalized experiences.

- Recognize and engage returning customers to strengthen brand connection.

- Support customer retention initiatives within the center.

Events & On-Ground Activities

- Support execution of in-center events, activities, and engagement initiatives.

- Coordinate with operations teams to ensure smooth event execution.

- Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback

- Handle customer queries and concerns in a professional and friendly manner.

- Gather feedback from customers and share insights with internal teams.

- Ensure quick resolution of minor issues to maintain a positive experience.

Sales Support & Upselling

- Identify opportunities to promote games, offers, group bookings, and experiences within the

center.

- Support the team in driving additional revenue through on-ground engagement.

Pay: From ₹25,000.00 per month

Benefits:

- Adaptable schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Front Office Executive / Engagement supervisor (Richmond Town)
🏢 Loco Bear
📍 Richmond Town