Job Summary

- 10+ years of experience in SRE and Observability roles, including team leadership and stakeholder management

Key Responsibilities

- 10+ years of experience in SRE and Observability roles, including team leadership and stakeholder management
- Proven experience in designing and operating end-to-end Observability and AIOps solutions at enterprise scale, with tools such as Dynatrace (must-have), Grafana LGTM OSS (must-have), Nobl9, and BigPanda.
- Strong customer-facing communication skills for the onsite/US-facing lead role, or strong cross-location delivery coordination skills for the India-based lead role.
- Valuable experience in institutionalizing SRE principles and practices across operations, and systematically reducing operational toil through automation using tools such as Ansible, Python, and RPA.
- Experience in conducting maturity assessments and baselining, defining roadmaps, and delivering governance-driven programs, including obtaining customer sign-off prior to implementation.
- Exposure to GenAI and agentic automation platforms such as Gemini Enterprise Agent Platform, LangGraph,



and CrewAI for IT operations is a strong advantage.
- Experience in pharmaceutical, life sciences, or regulated manufacturing environments, with awareness of GxP requirements, is a plus.
- Be the customer-facing (or cross-location driving) owner for SRE/Observability/AIOps delivery
- Lead assessment and baseline of current observability/DevOps/AIOps maturity against target state.
- Define and drive the roadmap for E2E Observability adoption and standardization, AIOps capability build-out, and CI/CD maturity (as scoped).
- Strong hands on exp on Application Performance, Synthetic, Real User, Log, Infrastructure, Business Observability, SAP/native platform, and Batch monitoring
- Design & develop AI agents for SRE, DevOps, App & Infra support use cases
- Institutionalize SRE principles and practices in operations

Skill Requirements

Must Have Skill

Site Reliability engineering (SRE)

Good to Have Skill

Other Requirements

📌 Senior Group Technical Architect (India)
🏢 HCLTech
📍 India