Role Name:

Senior ServiceNow Engineer

Experience Range:

6-8 years of overall experience with a minimum 3-4 years of experience on ServiceNow Custom Applications Development and Implementation. Hands on experience in Portal and Gen AI use cases and RPA.

Qualifications

- Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent.
- ServiceNow certifications (e.g., CSA, CAD, CIS) are preferred.
- RPA tool certification is a plus.

Role Summary

We are seeking a highly skilled Senior Automation & ServiceNow Engineer with solid expertise in ServiceNow development, enterprise automation, RPA, and modern UI frameworks. The role involves designing, developing, and implementing workflow automations, ServiceNow enhancements, AI-driven solutions, and front-end components while ensuring robust integrations across enterprise systems. The ideal candidate will have deep technical knowledge, hands-on development experience, and a solid understanding of process re-engineering.

Key Responsibilities

- Design, develop, and enhance ServiceNow applications using Flow Designer, Client Scripts, UI Policies, Business Rules, Script Includes, and scoped applications.
- Build and deploy RPA automations across supported platforms (ServiceNow RPA, UiPath, or equivalent).
- Implement AI-driven features using LLMs, AI APIs, cognitive automation, and GenAI frameworks to improve decisioning and workflow intelligence
- Modeling & Development: Design, train, evaluate, and optimize ML/DL models (e.g., prediction, classification, recommendation, NLP).
- Develop dynamic user interfaces and dashboards using AngularJS, JavaScript, HTML, CSS, and related UI technologies.




- Build and maintain REST/SOAP API integrations between ServiceNow and external enterprise systems.
- Participate in end-to-end automation lifecycle: process analysis, solution design, development, testing, deployment, and hypercare.
- Collaborate with cross-functional teams to identify automation opportunities and propose technical solutions.
- Support process re-engineering initiatives by analyzing current workflows and recommending efficiency improvements.
- Ensure compliance with best practices related to coding standards, security, scalability, and documentation.
- Troubleshoot and resolve complex technical issues across ServiceNow and integrated systems.

Required Technical Skills

- Strong ServiceNow development experience (minimum 3–4 years hands-on), including:
- - Flow Designer / Workflow
- Client Scripts
- Business Rules
- Script Includes

- Experience with Gen AI / LLMs / AI APIs such as OpenAI, Azure Cognitive Services, or equivalent.
- Strong proficiency in AngularJS, JavaScript, and front-end development fundamentals.
- Expertise in API development, integration patterns, and working with REST/SOAP endpoints.
- Understanding of process automation, process mapping, and re-engineering concepts.
- Experience working in agile environments and DevOps-driven delivery models.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Senior ServiceNow Engineer (Bengaluru)
🏢 Information Services Group
📍 Bengaluru