Job Title: Policy and Procedure Manager
• Support the UK Wealth Advised Journey by owning the end-to-end delivery of regulated policy and procedure updates. This role ensures documentation is operationally usable, aligned to HSBC’s risk appetite and control workplace, and meets regulatory and internal control expectations. The role also drives structured implementation through strong project management, stakeholder coordination, and clear communications In this role, you will: Accountabilities for Business, Customers and Stakeholders
• Own delivery of agreed policy/procedure updates for the Advised (Financial Planning/Wealth Advice) Journey, from initiation through approval and publication.
• Draft, update and maintain policies, processes and procedures so they are clear, workable for frontline and operations, and suitable for governance review.
• Translate regulatory obligations, key risks, audit outcomes, incidents and control testing findings into actionable documentation changes, with clear rationale and traceability.
• Maintain document governance: version control, review cycles, approval routes, decision logs, and audit-ready evidence.
• Drive end-to-end change delivery using project management disciplines: plan milestones, manage dependencies, track actions/risks/issues, and escalate early when needed.
• Partner with key stakeholders (e.g., Compliance, Risk, Legal, Operations, Controls, Technology, Wealth propositions and distribution) to gather requirements, resolve conflicts, and secure timely approvals.
• Conduct impact assessments (people/process/system/customer) and support implementation planning to embed changes into BAU and control routines.
• Create clear change communications (what changed, why, who’s impacted, effective date, required actions)



and support training coordination where required.
• Use tooling effectively (e.g., JIRA/Confluence) to manage backlog, actions, artefacts and documentation repositories. Leadership & Teamwork
• Lead a team of P&P; Managers and Officers
• Champion a culture of innovation, customer centricity, and agile delivery To be successful you will: Functional Knowledge Wealth / Advised Journey expertise (Essential)
• Strong knowledge of UK Wealth Management and Regulated Financial Planning/Advice journeys, including Wealth Manager working practices and customer outcomes considerations.
• Solid understanding of UK Wealth Advice regulatory expectations (e.g., FCA context) and how these translate into practical controls and procedures. Project management & delivery (Essential)
• Demonstrable experience running structured deliveries (workplans, governance, RAID, dependencies, timelines) across multiple stakeholders.
• Comfortable working within Agile delivery environments and supporting backlog prioritisation and sequencing. Ownership & ways of working (Essential)
• Proven ability to take accountability, work independently, and drive work to completion with minimal day-to-day supervision.
• Strong judgement: can balance speed and risk, and knows when to escalate. Documentation & communication (Essential)
• Excellent written communication: able to turn complex requirements into clear, consistent, audit-ready documentation.




• Review and input into key governance documents (TMA/PLAF/IDPR/PIR) ensuring risks and issues are mitigated or formally accepted.
• Confident stakeholder management across functions and seniority; able to facilitate working sessions and close actions. Tools / practical experience (Essential)
• JIRA, Confluence (or equivalent), and strong command of Microsoft Office (Word/PowerPoint/Excel).
• Experience working with governance forums, approvals, and control owners. Outcomes
• Advised Journey policies/procedures are current, consistent, and usable; approvals and evidence are complete and traceable.
• Changes land on time, with explicit impacts understood and ownership agreed.
• Reduced rework from stakeholders due to high-quality drafting and disciplined project execution. Hsbc.
Com/Careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Policy and Procedure Manager (Hyderabad)
🏢 HSBC
📍 Hyderabad