Job Summary

The Tele calling / Business Development Team Leader is responsible for managing, guiding, and motivating the BDA team to achieve daily calling, lead generation, showroom walk-in, and sales conversion targets. The role involves monitoring team performance, ensuring effective customer follow-ups, improving lead quality, coordinating with the sales and marketing teams, and driving business growth through effective tele calling operations.

Key Responsibilities

- Supervise and manage the daily activities of the Tele calling / BDA team.
- Assign daily calling targets, lead generation targets, and showroom walk-in targets to team members.
- Monitor outbound calls, connected calls, customer follow-ups, and lead conversions.
- Ensure effective promotion of ongoing offers, product launches, and marketing campaigns.
- Guide team members in identifying hot, warm, and cold leads and ensuring timely follow-ups.
- Monitor customer appointments and ensure maximum showroom walk-ins and billing conversions.
- Conduct regular call reviews to improve communication, product pitching, objection handling, and customer engagement.
- Ensure proper maintenance and updating of customer information, lead status, and follow-up details in CRM.
- Coordinate with the sales team to track showroom visits, billing status, and lead closure.
- Monitor customer satisfaction calls, happy calls, and customer feedback activities.
- Identify performance gaps and provide necessary coaching, training, and motivation to team members.
- Ensure proper allocation and follow-up of marketing leads, service leads, existing customer leads,



and inactive customer databases.
- Prepare and submit daily, weekly, and monthly team performance reports to management.
- Ensure team discipline, attendance, productivity, and adherence to company policies.
- Take corrective action to improve team performance and achieve business development targets.
- Maintain professional customer communication and ensure the team represents the company's brand positively.

Key Performance Indicators (KPIs)

- Daily team outbound call achievement against target.
- Team connected call percentage.
- Number of qualified leads generated by the team.
- Number of hot leads generated and successfully followed up.
- Number of showroom appointments scheduled.
- Number of actual showroom walk-ins generated.
- Walk-in-to-billing conversion rate.
- Total sales revenue generated through BDA leads.
- Individual team member target achievement percentage.
- Customer follow-up completion rate.
- CRM data accuracy and timely updates.
- Customer satisfaction and happiness score.
- Marketing campaign response and conversion rate.
- Team productivity and overall performance improvement.
- Timely submission and accuracy of daily performance reports.

Key Accountability

The Team Leader is accountable for ensuring that every team member consistently achieves assigned targets, all qualified leads receive timely follow-up, showroom walk-ins are converted into sales wherever possible, and the overall BDA team contributes effectively to the company's business growth.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Tele Caller & Team Leader (Kollam)
🏢 Maliekal Group
📍 Kollam