Job Summary

Key Responsibilities:

- Design and architect ServiceNow solutions ensuring alignment with business requirements.
- Develop high-level and detailed architectural plans for the ServiceNow platform, including integration with other systems.
- Lead and implement workflows and automation on ServiceNow platforms.
- Lead ServiceNow developers and administrators by providing technical guidance and mentorship.
- Ensure the platform is scalable, secure, and optimized for performance.
- Provide guidance and best practices to stakeholders on the effective use of ServiceNow capabilities.
- Develop existing and custom applications within ServiceNow.
- Follow ServiceNow best practices (including scripting, security, and implementation).
- Manage scoped applications, Catalog items, Scheduled Jobs, Script Includes, Business Rules, Client Scripts, ACLs, and Automation.
- Support and manage ITSM processes including Problem, Incident, Change, and Release Management.
- Deliver strong production support for ServiceNow environments.
- Apply business concepts into technical solutions and document work effectively.

Required Skills & Experience:

- Minimum 7 years of relevant experience in ServiceNow Implementation, Upgrade, and Support.
- Extensive hands-on ServiceNow development experience with strong focus on ITSM
- Proven experience in production support.
- Strong experience in JavaScript, Client Side (UI Policies, Client Scripts, etc.) and Server-Side Scripting (Business Rules, Script Includes, etc.), APIs, and custom modules.
- Experience managing Scoped Applications, Catalog Items, Scheduled Jobs, ACLs, and Automation.
- Experience in Integration (Inbound & Outbound REST Services).
- Excellent communication, collaboration, and documentation skills.
- Ability to translate business requirements into technical solutions.
- ServiceNow CAD (Certified Application Developer) certification.

Preferred / Nice-to-Have:

- Experience in IRM/ GRC module.
- Experience in Now Assist, Agentic AI.

Key Responsibilities

Key Responsibilities:





- Design and architect ServiceNow solutions ensuring alignment with business requirements.
- Develop high-level and detailed architectural plans for the ServiceNow platform, including integration with other systems.
- Lead and implement workflows and automation on ServiceNow platforms.
- Lead ServiceNow developers and administrators by providing technical guidance and mentorship.
- Ensure the platform is scalable, secure, and optimized for performance.
- Provide guidance and best practices to stakeholders on the effective use of ServiceNow capabilities.
- Develop existing and custom applications within ServiceNow.
- Follow ServiceNow best practices (including scripting, security, and implementation).
- Manage scoped applications, Catalog items, Scheduled Jobs, Script Includes, Business Rules, Client Scripts, ACLs, and Automation.
- Support and manage ITSM processes including Problem, Incident, Change, and Release Management.
- Deliver strong production support for ServiceNow environments.
- Apply business concepts into technical solutions and document work effectively.

Required Skills & Experience:

- Minimum 7 years of relevant experience in ServiceNow Implementation, Upgrade, and Support.
- Extensive hands-on ServiceNow development experience with strong focus on ITSM
- Proven experience in production support.
- Solid experience in JavaScript, Client Side (UI Policies, Client Scripts, etc.) and Server-Side Scripting (Business Rules, Script Includes, etc.), APIs, and custom modules.
- Experience managing Scoped Applications, Catalog Items, Scheduled Jobs, ACLs, and Automation.
- Experience in Integration (Inbound & Outbound REST Services).
- Excellent communication, collaboration, and documentation skills.
- Ability to translate business requirements into technical solutions.
- ServiceNow CAD (Certified Application Developer) certification.

Preferred / Nice-to-Have:

- Experience in IRM/ GRC module.
- Experience in Now Assist, Agentic AI.

Skill Requirements

Must Have Skill

ServiceNow GRC

Good to Have Skill

Other Requirements

📌 Senior Developer (India)
🏢 HCLTech
📍 India