We're hiring for a Customer Service Voice Process.
Eligibility Criteria -
- Graduate/UG with minimum 1 year experience in Customer Service Voice process can apply
- Graduate/UG Fresher can apply
- Customer handling skill is required
Roles and Responsibilities
- Handle customer inquiries via phone calls to resolve their queries and concerns.
- Maintain a high level of professionalism while interacting with customers to ensure excellent customer service experience.
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 0-3 years of experience in BPO/Call Centre environment handling voice processes (inbound calls).
- Strong problem-solving skills; able to handle multiple tasks simultaneously under pressure.
- Ability to maintain accuracy and attention to detail while processing large volumes of data.