JOB DESCRIPTION – BILLING STAFF

Job Title: Billing Staff / Cashier
Department: Billing & Customer Service
Industry: Supermarket / Retail

1. Job Summary

The Billing Staff member is responsible for handling customer billing, processing payments, maintaining billing accuracy, and providing a smooth checkout experience. The role requires attention to detail, proper cash handling, and adherence to company policies and procedures.

2. Key Responsibilities

Billing Operations

- Operate the POS billing system and process customer transactions accurately.
- Scan products and verify product details, quantities, prices, and applicable discounts.
- Ensure all purchased items are billed correctly.
- Handle bill cancellations, product returns, and refunds according to company procedures.
- Resolve basic billing issues and report discrepancies to the manager.

Payment & Cash Management

- Accept cash, UPI, debit card, credit card, and other approved payment methods.
- Verify digital payment transactions before completing the billing process.
- Maintain accurate cash balances and handle money responsibly.
- Perform opening and closing cash reconciliation and report any discrepancies.
- Ensure all transactions are recorded correctly in the billing system.

Customer Service

- Greet customers politely and maintain professional communication.
- Assist customers with billing queries, prices, discounts, and promotional offers.
- Handle customer concerns professionally and escalate unresolved issues to the manager.




- Maintain an efficient checkout process, especially during busy hours.

Counter Management

- Keep the billing counter clean, organized, and ready for daily operations.
- Ensure billing equipment and receipt printers are functioning properly.
- Maintain the availability of receipt paper and other necessary supplies.
- Follow company policies regarding billing, cash handling, and customer service.

3. Qualifications & Skills

- Plus Two or equivalent qualification preferred.
- Basic computer knowledge and numerical skills.
- Knowledge of POS billing systems is an advantage.
- Good communication and customer-handling skills.
- Strong attention to detail and accuracy.
- Honest, punctual, responsible, and customer-oriented.
- Ability to work in shifts, including weekends and holidays when required.

4. Experience

Previous experience in supermarket billing, retail cashiering, or POS operations is preferred. Freshers with the right attitude and willingness to learn may also apply.

5. Performance Expectations

- Maintain accurate and error-free billing.
- Ensure proper cash handling and payment verification.
- Complete daily cash reconciliation accurately.
- Provide prompt and professional customer service.
- Follow company procedures and maintain discipline at the billing counter.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Paid time off

Work Location: In person

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