- Supervise all departments and ensure smooth daily operations.
- Check room readiness, reception, restaurant, housekeeping, and public areas.
- Ensure all departments follow resort standards and procedures.
- Resolve operational problems quickly.

2. Staff management

- Prepare staff duty rosters and shift schedules.
- Monitor attendance, punctuality, grooming, and discipline.
- Conduct daily staff briefings and departmental meetings.
- Train employees and evaluate their performance.

3. Guest satisfaction

- Welcome VIP guests and handle special requests.
- Resolve guest complaints professionally.
- Monitor guest feedback and online reviews.
- Ensure excellent service throughout the guest's stay.

4. Housekeeping and maintenance

- Inspect rooms, cottages, bathrooms, and common areas.
- Ensure cleanliness, hygiene, and linen standards.
- Check electrical systems, plumbing, hot water, generators, and water supply.
- Follow up on maintenance complaints and pending repairs.

5. Restaurant and kitchen supervision

- Monitor food quality, taste, presentation, and service.
- Check food stock, wastage, and kitchen hygiene.
- Coordinate between the kitchen, restaurant, and room service.
- Ensure food safety procedures are followed.

6. Finance and cost control

- Monitor daily revenue and operational expenses.
- Control food costs, electricity, water, fuel, and staff costs.
- Verify purchase requests, stock registers, and supplier bills.
- Prevent wastage and unnecessary expenditure.




- Review departmental budgets and profitability.

7. Reservations and revenue

- Monitor room occupancy, bookings, arrivals, and departures.
- Coordinate with the reservations and sales teams.
- Monitor room rates and seasonal packages.
- Identify opportunities to increase revenue and repeat bookings.

8. Safety and legal compliance

- Ensure fire safety, first-aid facilities, and emergency procedures.
- Maintain swimming pool and outdoor activity safety where applicable.
- Ensure required licences, inspections, and records are maintained.
- Follow applicable labour, food safety, and local tourism regulations.

9. Reports to the General Manager or owner

- Daily occupancy and revenue report.
- Staff attendance report.
- Guest complaints and feedback report.
- Maintenance and housekeeping report.
- Purchase, inventory, and expense reports.
- Monthly operational performance report.

Daily checklist for an Operations Manager

- Inspect the entire property.
- Check arrivals, departures, and room status.
- Conduct the morning staff briefing.
- Inspect housekeeping and restaurant operations.
- Review guest complaints and pending maintenance.
- Check stock, purchases, and expenses.
- Monitor staff performance and guest satisfaction.
- Submit the daily report to management.
- Plan the next day's operations.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Cell phone reimbursement
- Food provided
- Paid sick time

Work Location: In person

📌 Manager/Supervisor (Lakkidi)
🏢 KM Group
📍 Lakkidi