Job Summary

Microsoft Teams Enterprise Voice SME – L3 Key Responsibilities • Implement Microsoft Teams Enterprise Voice solutions. • Design dial plans, normalization rules, voice routes, PSTN usages, and routing policies. • Develop high-availability and disaster recovery voice architectures. • Manage carrier onboarding and integrations. • Manage SBC platforms. • Configure SIP trunks and PSTN interconnects. • Implement Voice Routing Policies, Dial Plans, Number Normalization Rules, Translation Rules and Emergency Routing Policies • Analyze SIP traces and SBC logs. • Troubleshoot SIP signaling and media issues. • Coordinate number porting activities. • Validate regulatory and emergency calling requirements. • Manage carrier escalations and service assurance. • Support Cisco MPP Phones, Analog devices, AudioCodes Media Packs, Algo Paging • Develop migration runbooks and cutover plans. • Mentor L2 engineers. • Participate in CAB and architecture reviews. Technical Skills Must Have • Direct Routing • Operator Connect • Cisco CUBE • Teams PowerShell • Voice Routing Policies • Dial Plans & Normalization • SBC Administration • SIP Protocol Analysis • Call Analytics & CQD • Teams Admin Center Experience • 7-12+ years in Unified Communications • 5+ years in Microsoft Teams Voice • Experience managing 5,000+ users preferred • Microsoft Teams Voice or Enterprise Voice certifications preferred • Experience leading telephony projects

Key Responsibilities





Key Responsibilities • Implement Microsoft Teams Enterprise Voice solutions. • Design dial plans, normalization rules, voice routes, PSTN usages, and routing policies. • Develop high-availability and disaster recovery voice architectures. • Manage carrier onboarding and integrations. • Manage SBC platforms. • Configure SIP trunks and PSTN interconnects. • Implement Voice Routing Policies, Dial Plans, Number Normalization Rules, Translation Rules and Emergency Routing Policies • Analyze SIP traces and SBC logs. • Troubleshoot SIP signaling and media issues. • Coordinate number porting activities. • Validate regulatory and emergency calling requirements. • Manage carrier escalations and service assurance. • Support Cisco MPP Phones, Analog devices, AudioCodes Media Packs, Algo Paging • Develop migration runbooks and cutover plans. • Mentor L2 engineers. • Participate in CAB and architecture reviews.

Skill Requirements

Technical Skills Must Have • Direct Routing • Operator Connect • Cisco CUBE • Teams PowerShell • Voice Routing Policies • Dial Plans & Normalization • SBC Administration • SIP Protocol Analysis • Call Analytics & CQD • Teams Admin Center

Must Have Skill

Microsoft SharePoint,Microsoft Teams,Microsoft Teams Voice

Valuable to Have Skill

Other Requirements

Experience • 7-12+ years in Unified Communications • 5+ years in Microsoft Teams Voice • Experience managing 5,000+ users preferred • Microsoft Teams Voice or Enterprise Voice certifications preferred • Experience leading telephony projects

📌 SME - MS Teams, Microsoft Teams Voice, Sharepoint Online (India)
🏢 HCLTech
📍 India