Job Location: Wayanad / Calicut, Kerala
Industry: Hospitality – Hotel & Resort
Experience: Freshers and Experienced Candidates Can Apply

We are looking for a friendly, professional, and customer-oriented Receptionist to join our hotel/resort team. The candidate will be responsible for handling guest check-ins and check-outs, managing reservations, attending guest enquiries, and ensuring a smooth and pleasant guest experience.

Key Responsibilities

- Welcome guests and provide professional customer service.
- Handle guest check-in and check-out procedures.
- Manage room reservations, bookings, and cancellations.
- Answer phone calls, WhatsApp messages, and guest enquiries.
- Maintain guest records and update booking details in the hotel ERP system.
- Coordinate with housekeeping and other departments to ensure rooms are ready on time.
- Handle guest complaints and resolve issues professionally.
- Maintain accurate billing, payment, and cash records.




- Respond to online booking enquiries and assist guests with their requirements.
- Support the team in maintaining hotel standards and guest satisfaction.

Requirements

- Good communication skills in English and Malayalam.
- Basic computer knowledge.
- Good customer service and interpersonal skills.
- Positive attitude, professional behaviour, and willingness to learn.
- Ability to work in shifts.
- Previous hotel or resort experience will be an advantage.
- Freshers with good communication skills can also apply.

Salary

Salary will be based on experience, communication skills, and performance.

What We Offer

- Opportunity to work in the hospitality industry.
- Career growth opportunities.
- Qualified working environment.
- Training and development for suitable candidates.
- +91-XXXXXXXXXX,(phone hidden)

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Receptionist/Administration (Wayanad)
🏢 KM Group
📍 Wayanad