Team Leader – Life Insurance Call Centre

We are looking for a target-driven Team Leader with hands-on experience in life insurance call-centre operations. The ideal candidate will lead a team of inbound or outbound callers, drive sales and service targets, and ensure excellent customer handling, call quality, and compliance.

Key responsibilities

- Lead, motivate, and coach callers handling life insurance sales, lead generation, renewals, or servicing.
- Monitor daily performance and KPIs, including calls, talk time, conversions, productivity, quality, and attendance.
- Conduct team huddles, call reviews, one-to-one coaching, and performance improvement plans.
- Ensure agents follow approved scripts, product information, customer disclosures, and applicable insurance and company requirements.




- Support agents with customer queries and escalations; coordinate with Quality, Training, and Operations teams.
- Prepare regular MIS reports and recommend ways to improve sales, service, and customer experience.
- Maintain team discipline and protect customer information.

Ideal candidate

- Previous experience in a call centre handling life insurance calls is essential.
- Team leadership or supervisory experience in insurance/BFSI operations is preferred.
- Strong coaching, communication, target-management, and problem-solving skills.
- Comfortable using CRM systems, dialers, and Excel/MIS reports.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Life Insurance Call Centre Team Leader (Noida)
🏢 Global Edge Elite
📍 Noida