The Service Request Manager + CMDB Analyst (L2) is responsible for managing the end-to-end Service Request lifecycle while maintaining the accuracy, integrity, and governance of the Configuration Management Database (CMDB). The role ensures adherence to ITIL processes, SLA compliance, service catalog governance, CMDB health, audit readiness, and continual service improvement.
Key Responsibilities
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Skill Requirements
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Must Have Skill
ServiceNow - SERVICE REQUEST MANAGEMENT
Valuable to Have Skill
Other Requirements
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📌 Lead Administrator (Support &Operations) (India)
🏢 HCLTech
📍 India
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