Key ResponsibilitiesA. Room Inspection and Quality Control

- Supervise Room Attendants and ensure timely cleaning and servicing of guest rooms.
- Inspect vacant clean, occupied, departure, arrival, and VIP rooms according to hotel standards.
- Ensure bedrooms, bathrooms, furniture, fixtures, amenities, and linen meet five-star quality standards.
- Verify room status updates and coordinate room releases with the Front Office.
- Report maintenance defects and follow up until rectification.

B. Team Supervision and Staff Management

- Allocate daily duties and prepare room assignments for Room Attendants and Housemen.
- Conduct daily briefings and communicate VIP arrivals, special requests, and occupancy priorities.
- Monitor staff grooming, punctuality, discipline, productivity, and service etiquette.
- Train new employees and coach team members on SOPs, cleaning techniques, and guest interaction.
- Prepare duty rosters and coordinate breaks, attendance, and leave requirements.

C. Guest Satisfaction

- Respond promptly and courteously to guest requests and housekeeping complaints.
- Ensure extra beds, baby cots, additional amenities, and special arrangements are delivered on time.
- Handle guest belongings and Lost & Found articles according to hotel policy.
- Maintain guest privacy, confidentiality, and the highest standards of professional conduct.
- Escalate unresolved complaints and special guest requirements to the Assistant Executive Housekeeper.

D. Cleanliness, Hygiene, and Safety

- Ensure proper use, dilution, storage, and handling of cleaning chemicals.
- Monitor adherence to hygiene, sanitation, occupational safety, and infection-prevention procedures.




- Ensure cleaning equipment, pantries, service areas, and trolleys are clean and properly maintained.
- Conduct periodic deep-cleaning checks and report pest-control or hygiene concerns.
- Follow emergency, fire-safety, and accident-reporting procedures.

E. Linen, Amenities, and Inventory Control

- Monitor the issue, collection, storage, and replenishment of linen, guest supplies, and operating equipment.
- Maintain adequate stock levels and minimize unnecessary consumption and wastage.
- Report damaged, stained, missing, or unserviceable linen and equipment.
- Conduct regular inventory checks and maintain accurate records.

F. Coordination and Reporting

- Coordinate with Front Office regarding room priorities, early arrivals, late check-outs, and room readiness.
- Liaise with Engineering for maintenance requests and follow-up.
- Coordinate with Laundry, Security, and other departments whenever required.
- Maintain inspection checklists, room discrepancy reports, Lost & Found records, and daily handover reports.
- Report operational issues, guest feedback, and staff performance concerns to the department head.

3. Qualifications and Experience

- Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
- Minimum 2–3 years of relevant housekeeping experience,



preferably in a four- or five-star hotel.
- Previous supervisory experience in a luxury hotel is preferred.
- Good knowledge of room-cleaning procedures, room inspection standards, hotel SOPs, and housekeeping operations.
- Familiarity with hotel property management systems (PMS) and housekeeping software is an advantage.

4. Skills and Competencies

- Strong leadership, team management, and communication skills.
- Excellent attention to detail and quality consciousness.
- Guest-focused attitude and professional grooming.
- Effective problem-solving and complaint-handling abilities.
- Time management, planning, and organizational skills.
- Knowledge of hygiene, chemical safety, and workplace safety procedures.
- Ability to work shifts, weekends, and public holidays as required.

5. Key Performance Indicators (KPIs)

- Guest room cleanliness and inspection scores.
- Guest satisfaction and housekeeping complaint resolution.
- Timely room readiness and room release.
- Staff productivity and adherence to cleaning standards.
- Inventory control and reduction of wastage.
- Compliance with hotel SOPs, hygiene, and safety standards.
- Completion of scheduled deep-cleaning and preventive maintenance follow-ups.

6. Working Conditions

The role requires working in a fast-paced hotel workplace, including standing and walking for extended periods, inspecting guest rooms and service areas, and working rotational shifts according to hotel operational requirements.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Housekeeping Supervisor (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad