Job Description – Service Sales Executive

Position: Service Sales Executive
Department: Service
Experience: 2–5 Years
Qualification: Bachelor's Degree in Business, Engineering, Marketing, or a related field
Employment Type: Full-Time

Job Summary

We are looking for a dynamic, self-motivated, and target-oriented Service Sales Executive to drive business growth through the sale of after-sales services, Annual Maintenance Contracts (AMCs), Comprehensive Maintenance Contracts (CMCs), preventive maintenance, spare parts, equipment upgrades, and other service-related solutions.

The ideal candidate should have strong sales and negotiation skills, excellent customer relationship management abilities, and the capability to identify new business opportunities while maintaining long-term customer relationships.

Key Responsibilities

- Identify, develop, and generate new service sales opportunities within the assigned territory.
- Promote and sell AMCs, CMCs, preventive maintenance services, spare parts, equipment upgrades, and other service offerings.
- Generate leads through customer visits, cold calling, referrals, networking, and market research.
- Understand customer requirements and recommend suitable service solutions.
- Prepare and present service proposals, quotations, and commercial offers to customers.
- Negotiate pricing, commercial terms, and contract conditions to successfully close sales.
- Develop and maintain strong relationships with existing and prospective customers.
- Follow up on AMC/CMC renewals and identify opportunities for additional business.
- Coordinate with service engineers, technical teams, and internal departments to ensure smooth service execution.
- Monitor competitor activities, market trends, and customer expectations to identify business opportunities.
- Maintain accurate sales reports, customer databases, sales forecasts, and CRM records.
- Achieve assigned monthly, quarterly, and annual sales targets.




- Coordinate with the finance team to ensure timely payment collection from customers.
- Ensure a high level of customer satisfaction and contribute towards customer retention.

Required Qualifications & Experience

- Bachelor's degree in Business Administration, Engineering, Marketing, or a related discipline.
- 2–5 years of experience in service sales, B2B sales, technical sales, or after-sales business development.
- Prior experience in selling AMCs, CMCs, maintenance contracts, or technical service solutions will be preferred.
- Experience in industries such as industrial equipment, HVAC, elevators, medical equipment, automation, or engineering services will be an added advantage.

Required Skills & Competencies

- Strong sales, negotiation, and business development skills.
- Excellent verbal and written communication skills.
- Good customer relationship management and networking abilities.
- Ability to identify customer needs and convert leads into business.
- Robust presentation and commercial proposal preparation skills.
- Target-oriented approach with a proven ability to achieve sales goals.
- Good knowledge of MS Office and CRM software.
- Strong coordination, problem-solving, and time management skills.
- Ability to work independently and manage multiple customer accounts.

Key Performance Indicators (KPIs)

- Achievement of monthly and annual service sales targets.
- Number of new customers acquired.
- AMC/CMC sales and renewal conversion rate.
- Revenue generated from spare parts and service upgrades.
- Lead generation and conversion ratio.
- Customer retention and satisfaction.
- Timely payment collection.
- Accuracy and regularity of sales reporting and CRM updates.

Preferred Candidate Profile

The ideal candidate should be proactive, confident, customer-oriented, and passionate about sales. The candidate must be comfortable with customer visits, field sales activities, business development, and achieving assigned sales targets.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Service Sales (Wagle Estate)
🏢 Tritorc Equipment
📍 Wagle Estate