The purpose of this role is to handle calls, resolve customer issues, participate in training, and gather feedback to improve service quality.
Key Responsibilities
1. Handle Inbound And Outbound Calls, Addressing Customer Inquiries And Providing Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently, Ensuring High Levels Of Customer Satisfaction.
3. Adherence To Process To Ensure High Quality Customer Service
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills.
5. Gather Customer Feedback And Suggest Improvements To Enhance Service Quality.
Skill Requirements
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Must Have Skill
Customer Service Support
Valuable to Have Skill
Other Requirements
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📌 Trainee-Voice (India)
🏢 HCLTech
📍 India
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