Here is the updated job description incorporating the fixed salary structure and fixed shift timings:
Job Description: Customer Service Representative – Traya Voice ProcessCompany: Radical Minds Technologies Pvt. Ltd.
Location: HSR Layout, Bengaluru (Work from Office)
Shift Timings: Fixed Day Shift (9:30 AM to 6:30 PM)
Salary Structure: Fixed Monthly Salary

- ₹18,000 per month – Freshers

- ₹20,000 per month – Experienced Candidates

Process: Voice (Inbound & Outbound Customer Support)
Language Requirement: Hindi & English (Mandatory) + Any ONE Regional Language (Kannada / Tamil)
Role OverviewWe are seeking enthusiastic and customer-oriented individuals for the Traya Voice Process. The role involves managing customer interactions, resolving queries efficiently, and delivering a high-quality service experience in a structured and performance-driven environment with fixed daytime hours.
This is a great prospect for candidates looking to build a career in customer service with a stable and growing organization.
Key Responsibilities

- Handle customer calls professionally (inbound/outbound) within scheduled shift hours





- Provide accurate information and effective resolutions

- Maintain proper call records and update CRM systems

- Follow quality standards, compliance, and process guidelines

- Ensure high levels of customer satisfaction

- Meet daily productivity and performance targets (KPIs)

Eligibility Criteria

- Graduates (Freshers can apply) or Non-Graduates with a minimum of 1 year of customer service experience

- Strong verbal communication in Hindi & English

- Proficiency in any ONE regional language (Kannada / Tamil)

- Basic computer knowledge and typing skills

- Willingness to work from office in HSR Layout, Bengaluru, during fixed shift timings (9:30 AM – 6:30 PM)

Desired Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and active listening abilities

- Ability to handle customer objections confidently

- Adaptability in a fast-paced voice process environment

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Language:

- English Hindi (Preferred)

Work Location: In person

📌 Customer Care Executive (HSR Layout)
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