Job Summary

IT Business Systems Analyst - SAP SD/CS Functional (ECC)

6-8 Years expireance

We are seeking an experienced IT Business Systems Analyst - SAP SD/CS Functional with 6-8 years of hands-on experience in SAP ECC. The candidate will be responsible for analyzing business requirements, configuring SAP SD and CS modules, supporting business operations, and delivering enhancements that improve Order-to-Cash and Customer Service processes. This role requires close collaboration with business stakeholders, technical teams, and cross-functional SAP teams.

Key Responsibilities

SAP SD Functional Support

- Configure and support SAP SD processes including:
- Customer Master
- Material Master
- Sales Order Processing
- Pricing & Condition Techniques
- Deliveries and Shipping
- Billing and Invoicing
- Returns Management
- Credit Management

- Troubleshoot and resolve production support issues.
- Perform root cause analysis and implement corrective solutions.

SAP CS Functional Support

- Configure and support Customer Service processes including:
- Service Notifications
- Service Orders
- Equipment Master
- Functional Locations
- Warranty Management
- Service Contracts
- Installed Base Management





- Support service lifecycle management and after-sales service processes.

Business Analysis

- Gather, analyze, and document business requirements.
- Translate business requirements into functional specifications.
- Conduct fit-gap analysis and recommend SAP best practices.
- Facilitate workshops and requirement-gathering sessions with business users.

Configuration & Development Support

- Perform SAP ECC configuration and customization activities.
- Create Functional Specifications for RICEFW developments.
- Work closely with ABAP developers on enhancements, interfaces, reports, forms, and workflows.
- Review technical designs and validate delivered solutions.

Skill Requirements

- SAP ECC SD
- SAP ECC CS
- OTC (Order-to-Cash)
- Pricing Procedures
- Credit Management
- Shipping & Billing
- Service Orders & Notifications
- Equipment & Warranty Management
- Functional Specifications (RICEFW)
- IDocs & Interfaces
- Testing & Change Management

Must Have Skill

SAP ECC - Sales and Distribution,SAP ECC Customer Service

Valuable to Have Skill

Other Requirements

null

📌 Lead Consultant(Product/Domain) (India)
🏢 HCLTech
📍 India