Support Lead (India)

Support Lead (India)

31 Oct
|
HCLTech
|
India

31 Oct

HCLTech

India

Job Summary

Maintenance Excellence / Focus: Master Data Specialist - Junior Expert, 3-7 years of experience
Key Responsibilities

- Maintain, govern, and continuously improve maintenance and asset master data within enterprise systems (e.g., SAP PM, EAM, CMMS).
- Ensure the accuracy, consistency, and completeness of equipment, functional location, BOM, Object ID, and maintenance task master data.
- Develop and implement master data standards, procedures, and governance processes across maintenance and asset management functions.
- Support maintenance excellence initiatives by providing high-quality master data required for planning, reliability, and asset performance activities.
- Analyze master data quality and identify opportunities to improve data integrity, standardization, and system utilization.
- Collaborate with maintenance, engineering, reliability, operations, and supply chain teams to establish and maintain fit-for-purpose asset hierarchies and data structures.
- Support digital maintenance, asset management, and reporting initiatives through effective data management practices.
- Generate and maintain reports, dashboards, and KPIs related to master data quality, completeness, and compliance.
- Participate in continuous improvement projects aimed at enhancing maintenance effectiveness and asset management processes.
- Provide Training and Support to sites except Germany
- Provide 1st level support

Preferred Qualifications and Competencies

- Degree in Mechanical Engineering, Process Engineering, Industrial Engineering, Information Systems, or a related technical discipline.
- 3-7 years of experience in Asset Master Data Management, Maintenance Excellence, Asset Management, Reliability Engineering, or Maintenance Planning environments.
- Strong understanding of maintenance and asset management processes, equipment structures, and asset hierarchies.
- Experience with SAP PM, EAM, CMMS, or similar maintenance management systems.
- Knowledge of master data governance, data quality management,



and data standardization practices.
- Experience working in complex industrial, chemical, manufacturing, or process industry environments.
- Strong analytical, organizational, and problem-solving skills.
- Attention to detail with a focus on data accuracy and process compliance.
- Ability to work effectively in international and cross-functional teams.
- Good English communication skills, both written and spoken.

Nice-to-Have Qualifications

- Experience with SAP PM master data creation and governance.
- Knowledge of equipment BOMs, spare parts management, and maintenance planning processes.
- Experience with Power BI, Excel, data analytics, or reporting tools.
- Familiarity with reliability and asset management frameworks such as ISO 55000, RCM, or Maintenance Excellence methodologies.

Key Responsibilities

- Maintain, govern, and continuously improve maintenance and asset master data within enterprise systems (e.g., SAP PM, EAM, CMMS).
- Ensure the accuracy, consistency, and completeness of equipment, functional location, BOM, Object ID, and maintenance task master data.
- Develop and implement master data standards, procedures, and governance processes across maintenance and asset management functions.
- Support maintenance excellence initiatives by providing high-quality master data required for planning, reliability, and asset performance activities.
- Analyze master data quality and identify opportunities to improve data integrity, standardization, and system utilization.
- Collaborate with maintenance, engineering, reliability, operations,



and supply chain teams to establish and maintain fit-for-purpose asset hierarchies and data structures.
- Support digital maintenance, asset management, and reporting initiatives through effective data management practices.
- Generate and maintain reports, dashboards, and KPIs related to master data quality, completeness, and compliance.
- Participate in continuous improvement projects aimed at enhancing maintenance effectiveness and asset management processes.

- Provide Training and Support to sites except Germany
- Provide 1st level support

Skill Requirements

Preferred Qualifications and Competencies

- Degree in Mechanical Engineering, Process Engineering, Industrial Engineering, Information Systems, or a related technical discipline.
- 3-7 years of experience in Asset Master Data Management, Maintenance Excellence, Asset Management, Reliability Engineering, or Maintenance Planning environments.
- Robust understanding of maintenance and asset management processes, equipment structures, and asset hierarchies.
- Experience with SAP PM, EAM, CMMS, or similar maintenance management systems.
- Knowledge of master data governance, data quality management, and data standardization practices.
- Experience working in complex industrial, chemical, manufacturing, or process industry environments.
- Strong analytical, organizational, and problem-solving skills.
- Attention to detail with a focus on data accuracy and process compliance.
- Ability to work effectively in international and cross-functional teams.
- Good English communication skills, both written and spoken.

Nice-to-Have Qualifications

- Experience with SAP PM master data creation and governance.
- Knowledge of equipment BOMs, spare parts management, and maintenance planning processes.
- Experience with Power BI, Excel, data analytics, or reporting tools.
- Familiarity with reliability and asset management frameworks such as ISO 55000, RCM, or Maintenance Excellence methodologies.

Must Have Skill

Asset Management

Good to Have Skill

Other Requirements

📌 Support Lead (India)
🏢 HCLTech
📍 India

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