Designation: Operations Coordinator
Job Location: Jamal Road, Patna
Experience: 2 to 4 Years
Employment Type: Full-Time (6 Days a Week)

Job Summary

We are looking for a proactive and detail-oriented Operations Coordinator to manage external coordination with transporters, vendors, co-loaders, delivery partners, and logistics service providers. The candidate will be responsible for arranging pickups and dispatches, tracking shipments, following up on delivery status, monitoring turnaround time (TAT), and ensuring timely resolution of operational issues through effective communication and coordination with external partners.

The ideal candidate should have strong coordination, communication, negotiation, and follow-up skills, along with practical experience in logistics and transportation operations. The candidate must also be willing to travel to the premises of co-loaders, vendors, or other external logistics partners whenever required to resolve operational issues and ensure smooth shipment movement.

Key Responsibilities

1. External Vendor & Transporter Coordination

- Coordinate with external transporters, vendors, co-loaders, and logistics partners for daily pickup, dispatch, and delivery requirements.
- Maintain regular communication with vendors to ensure the timely movement of shipments.
- Follow up with transporters regarding vehicle placement, pickup schedules, dispatch confirmations, and delivery commitments.
- Build and maintain professional working relationships with external service providers.
- Coordinate with vendors to resolve operational issues, shipment delays, and service-related discrepancies.
- Follow up on vendor commitments and ensure timely execution of assigned activities.
- Visit vendor, co-loader,



or transporter premises whenever required to address operational issues, coordinate pending shipments, and facilitate timely resolution.

2. Shipment Tracking & Delivery Management

- Track shipment movement and obtain regular status updates from transporters and delivery partners.
- Monitor shipment delays, pending deliveries, and missed pickup schedules.
- Ensure shipments are delivered within the committed turnaround time (TAT).
- Follow up with external partners for delivery confirmations and Proof of Delivery (POD).
- Maintain updated shipment status records and communicate delays to the concerned internal teams.

3. Operational Follow-ups & Issue Resolution

- Identify shipment-related issues and coordinate with external vendors for timely resolution.
- Follow up on pending pickups, delayed dispatches, undelivered shipments, and other operational concerns.
- Escalate recurring vendor performance issues to the reporting manager.
- Ensure timely communication between external partners and internal operations teams.
- Take ownership of pending cases until they are resolved and closed.
- Conduct physical visits to external partner locations when necessary to resolve shipment discrepancies, delays, or other critical operational issues.

4. Documentation & MIS Reporting

- Maintain accurate records of vendor communications, shipment status,



dispatch details, and delivery confirmations.
- Prepare daily operational reports and shipment trackers using MS Excel.
- Maintain records of pending shipments, delayed deliveries, TAT breaches, and POD status.
- Track vendor performance and report recurring delays or service issues.
- Ensure proper documentation and compliance with company SOPs.

Required Skills & Qualifications

- 1–4 years of experience in logistics, transportation, courier, or supply chain operations.
- Good understanding of shipment movement, pickup and dispatch processes, and delivery operations.
- Hands-on experience coordinating with external transporters, vendors, co-loaders, and logistics partners.
- Strong communication, follow-up, negotiation, and problem-solving skills.
- Good working knowledge of MS Excel, email communication, and operational reporting.
- Willingness to travel locally to vendor, co-loader, and transporter locations as required.
- Ability to handle multiple vendor follow-ups and manage time-sensitive operational activities.
- Solid ownership, attention to detail, and the ability to work in a fast-paced environment.

Key Performance Indicators (KPIs)

- Timely coordination of pickups, dispatches, and deliveries with external partners.
- Achievement of committed shipment TAT.
- Reduction in pending shipments and vendor-related delays.
- Timely resolution of operational issues through follow-ups and physical visits, where required.
- Timely collection and closure of PODs.
- Effective vendor coordination and maintenance of accurate operational records.

Pay: ₹28,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Operations Co-ordinator (Patna)
🏢 PANNEST INTEGRATED SERVICES
📍 Patna