About the Role

We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience across our product range, including smartwatches, TWS earbuds, headphones, Bluetooth speakers, and other lifestyle electronics.

Key Responsibilities

- Handle customer queries and complaints via calls, emails, and other communication channels.
- Assist customers with product-related issues, warranty claims, replacements, and returns.
- Provide accurate information about product features, usage, and troubleshooting.
- Coordinate with internal teams to resolve customer issues promptly.
- Maintain records of customer interactions, complaints, and resolutions.
- Follow up with customers to ensure satisfaction and timely issue resolution.
- Identify recurring issues and share customer feedback with relevant teams.

Requirements





- Graduate in any discipline.
- Excellent verbal and written communication skills.
- Valuable problem-solving abilities and a customer-first attitude.
- Basic computer knowledge and proficiency in MS Excel.
- Ability to handle customer complaints patiently and professionally.
- Prior experience in customer support, preferably in electronics or e-commerce, will be an advantage.

What We’re Looking For

A responsible, patient, and solution-oriented individual who can represent Hammer professionally and deliver an excellent customer experience.

Interested candidates can share their CV at: [email protected]

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Associate (Panipat)
🏢 Hammer Lifestyle
📍 Panipat