Le Pondy – A Unit of Joy’s The Beach Resort Pvt. Ltd. is a leisure and hospitality property located at Pudukuppam, Puducherry, offering a resort experience surrounded by coastal scenery and lake views.

The resort offers accommodation, food and beverage services, recreational facilities, and event and banquet services for leisure travellers, families, and group guests.

- Location: No. 03, Lake View Road, Pudukuppam, Nalavadu Post, Puducherry – 605007.
- Accommodation: Lake-facing rooms, sea-facing rooms, luxury pool villas, and presidential pool villas.
- Facilities: Front office and guest services, restaurants, banquet facilities, swimming pools, and resort recreation.
- Service objective: To provide warm hospitality, efficient guest service, comfortable accommodation, and memorable guest experiences.

Official resort information can also be found on the Le Pondy official website.

Official Website & Booking+1

2. Job Description – Front Office SupervisorFRONT OFFICE SUPERVISOR

Le Pondy – A Unit of Joy’s The Beach Resort Pvt. Ltd.

POSITION DETAILS

Designation

Front Office Supervisor

Department

Front Office

Reports To

Front Office Manager / Rooms Division Manager

Location

Le Pondy Beach Resort, Puducherry

Employment Type

Full-time3. Job Purpose

To supervise the day-to-day operations of the Front Office Department, ensure efficient check-in and check-out procedures, maintain accurate guest records, handle guest enquiries and complaints professionally, and deliver high standards of hospitality in accordance with the resort's policies and service standards.

The Front Office Supervisor is responsible for coordinating the front desk team, ensuring guest satisfaction, maintaining operational discipline, and supporting the achievement of departmental revenue and service objectives.

4. Key Responsibilities and DutiesA. Front Office Operations

- Supervise daily front desk operations and ensure smooth functioning during the assigned shift.
- Ensure timely and productive guest check-in, check-out, room allocation, and registration procedures.
- Verify guest reservations, room availability, special requests, and booking details.
- Coordinate with the Reservations, Housekeeping, Food & Beverage, Maintenance, Security, and Accounts Departments.
- Ensure proper shift handover, maintenance of logbooks, and communication of pending matters.




- Monitor room status and ensure rooms are ready before guest arrival.

B. Guest Relations and Customer Service

- Welcome guests professionally and ensure a warm and courteous reception.
- Handle guest enquiries, requests, feedback, and complaints promptly and effectively.
- Ensure special attention is given to VIP guests, repeat guests, and guests celebrating special occasions.
- Follow up on guest complaints and coordinate corrective action with the concerned departments.
- Maintain professional communication and ensure guest confidentiality.
- Promote a positive guest experience throughout the guest's stay.

C. Reservation and Billing Management

- Verify reservation details, room rates, meal plans, payment arrangements, and booking confirmations.
- Ensure accurate preparation of guest bills and settlement of accounts at check-out.
- Monitor advance payments, deposits, credit limits, and outstanding guest balances as per company policy.
- Coordinate with the Accounts Department regarding billing discrepancies and payment-related issues.
- Ensure all discounts, complimentary services, room upgrades, and rate adjustments are properly authorised.
- Ensure correct handling of cash, card transactions, and other approved payment methods.

D. Team Supervision and Training

- Allocate duties and supervise Front Office Associates, Guest Relations Associates, and other assigned team members.
- Monitor employee attendance, grooming, punctuality, discipline, and service standards.
- Conduct on-the-job training for new employees and trainees.
- Guide team members in handling guest complaints, emergency situations, and operational challenges.
- Ensure adherence to the resort's Standard Operating Procedures (SOPs).
- Report staff shortages, performance issues, and training requirements to the reporting manager.

E. Reports and Documentation

- Ensure accurate maintenance of guest registration records and required statutory documentation.
- Verify shift reports, cashier reports, room occupancy reports, and arrivals and departures lists.




- Coordinate with the Night Audit team to ensure the accuracy of daily revenue and room transactions.
- Maintain records of guest feedback, complaints, lost and found items, and service recovery actions.
- Ensure the confidentiality and security of guest information and hotel records.
- Prepare and submit shift-wise and daily operational reports to the reporting manager.

F. Safety, Security and Compliance

- Follow the resort's safety, security, emergency response, and evacuation procedures.
- Ensure proper verification and documentation of guest identification as required by applicable rules.
- Report suspicious activities, security concerns, accidents, and emergencies immediately.
- Ensure compliance with the resort's policies, applicable statutory requirements, and approved operating procedures.
- Safeguard room keys, access cards, guest valuables entrusted to the department, and confidential records.
- Coordinate with Security and other departments to address guest safety concerns.

G. Revenue and Cost Control

- Monitor room inventory and support effective room allocation and occupancy management.
- Identify opportunities for authorised room upgrades and additional guest services.
- Avoid revenue leakage through incorrect billing, unauthorised discounts, or unrecorded transactions.
- Ensure the proper use and control of stationery, office supplies, and front desk equipment.
- Support the Front Office Manager in achieving guest satisfaction, revenue, and operational efficiency targets.

5. Qualifications and Experience

- Educational qualification: Degree or diploma in Hotel Management, Hospitality Management, or an equivalent qualification.
- Experience: Preferably 2–4 years of experience in Front Office operations, including supervisory responsibilities.
- Technical knowledge: Working knowledge of Hotel Property Management Systems (PMS), reservations, billing, cashiering, and Microsoft Office.
- Communication: Good verbal and written communication skills in English; knowledge of Tamil and other languages is an advantage.
- Personal qualities: Professional grooming, leadership, problem-solving ability, attention to detail, customer-service orientation, and the ability to work in shifts.

Pay: ₹19,000.00 - ₹21,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Supervisor (Puducherry)
🏢 LE PONDY BEACH RESORT
📍 Puducherry