Job Summary

L2 Engineer will be responsible for day-to-day operations, troubleshooting, and policy administration of AppGate ZTNA and iBoss Secure Web Gateway (SWG) platforms in a enterprise setting.

Key Responsibilities

3 to 6 years of hands-on experience in enterprise network security, systems operations environment. • Minimum 1–2 years working directly with Appgate SDP (ZTNA) and cloud-managed iBoss Secure Web Gateway (SWG) architectures. • Handle incident, request, and change management tickets within SLA • Perform policy and configuration changes using Config-as-Code (CaC) workflows validate changes through CI/CD pipelines and change governance processes • Familiarity with pipeline tools (e.g., GitLab CI/CD, GitHub Actions, or Jenkins) to run validation testing and automate platform API calls. • Troubleshoot ZTNA access issues (authentication, entitlement, connectivity) and SWG issues (URL filtering, access blocks, SSL inspection) • Monitor and maintain web content filtering, malware defense, and data loss prevention (DLP)



rules across the iboss cloud environment • Assist with log pipeline delivery and cross-platform health checks (e.g., iboss telemetry syncing into SIEM or Endpoint tools)

Skill Requirements

Strong troubleshooting and analytical skills for access-related issues • Good understanding of Zero Trust / SASE architecture principles • Ability to correlate issues across layers (endpoint network ZTNA SWG application) • Experience in incident management and SLA-driven delivery • Knowledge of policy-based access control and proxy behavior • Strong collaboration and communication skills across technical teams • Proactive mindset toward problem management and automation opportunities

Must Have Skill

Palo Alto Firewall,Cloud Access Security Broker Tools (CASBs),Zscaler DLP (Data Loss Prevention)

Good to Have Skill

Other Requirements

Certifications (Preferred) • Zero Trust / SSE certifications • Microsoft Security / Azure certifications

📌 SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls (India)
🏢 HCLTech
📍 India