We are looking for a skilled and customer-focused French Customer Support Executive to join our team. The candidate will be responsible for handling customer queries in French via voice, email, and chat, ensuring high-quality service and customer satisfaction.

Key Responsibilities

- Provide customer support in French (spoken and written) through calls, emails, and chat.
- Resolve customer queries related to products, services, billing, or technical issues.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Accurately document customer interactions and update records in CRM systems.
- Follow standard operating procedures and service level agreements (SLAs).
- Escalate complex issues to the appropriate internal teams when required.




- Ensure customer satisfaction and contribute to continuous process improvement.

Required Skills & Qualifications

- Fluency in French (B2 level or above) and solid English communication skills.
- Prior experience in customer service, technical support, or international BPO is preferred.
- Strong verbal and written communication skills.
- Good problem-solving and multitasking abilities.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in rotational shifts

Pay: ₹800,000.00 - ₹900,000.00 per year

Work Location: In person

📌 French Cusomer Support Executive (Gurugram)
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📍 Gurugram