provides advanced technical support by handling escalated complex issues from Level 1 teams. This role requires in-depth troubleshooting of software, hardware, and networks, meeting strict Service Level Agreements (SLAs), and collaborating with expert engineering groups for permanent fixes.
Key Responsibilities
Tier 2 Genesys IT Service Desk support.
Skill Requirements
Tier 2 Genesys IT Service Desk support.
Must Have Skill
ARABIC,English,Microsoft Windows
Valuable to Have Skill
Service Desk
Other Requirements
📌 Administrator - English, Arabic, Microsoft Windows (India)
🏢 HCLTech
📍 India
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