Role Summary:

Responsible for overall Shift Operations, business performance, revenue growth, cost control, customer satisfaction, team leadership, and statutory compliance, ensuring operational excellence and profitability.

Key Responsibilities:

Shift Operations

- Take complete ownership of multiplex operations during the assigned shift.
- Supervise Box Office, Food & Beverage, Guest Services, Housekeeping, Security, and other operational functions.
- Conduct shift-opening and shift-closing checks to ensure operational readiness.
- Monitor day-to-day activities and ensure all departments follow established SOPs.
- Ensure business continuity and take timely decisions to address operational challenges.

Team Management

- Allocate duties and responsibilities, sales targets based on business requirements.
- Monitor employee attendance, punctuality, grooming, discipline, and productivity.
- Conduct shift briefings to communicate targets, operational updates, and service expectations.
- Motivate team members and provide on-the-job coaching to improve performance.
- Identify training needs and coordinate with the concerned teams for employee development. Assign the Buddy trainer for the new joiners.

Customer Experience

- Ensure consistent delivery of high-quality customer service across all touchpoints.
- Handle escalated customer complaints and resolve issues professionally and promptly.
- Monitor guest feedback, online reviews, and customer satisfaction trends.
- Ensure courteous customer interactions and adherence to service standards.
- Take corrective action to prevent recurring customer complaints and service gaps.

Business Performance

- Monitor ticket sales, F&B; revenue, upselling, average transaction value (AVT), and other business KPIs.
- Communicate shift-wise business targets and track performance against expectations.
- Encourage suggestive selling, combo sales, and promotional activities to improve revenue.
- Analyse sales trends and identify opportunities to improve business performance.
- Coordinate with the Cinema Head to implement action plans for achieving revenue and profitability targets.

Show Management

- Ensure all shows commence on time as per the approved schedule.
- Verify auditorium readiness, including cleanliness, seating,



air conditioning, sound, and projection.
- Coordinate with projection, maintenance, housekeeping, and guest services teams for smooth show execution.
- Monitor auditorium occupancy, crowd movement, and entry and exit procedures.
- Manage show delays, cancellations, technical issues, and schedule changes with minimum customer inconvenience.
- Monitor the movies collection details and recommend to alter the shows.

Safety & Security

- Ensure compliance with fire safety, emergency response, evacuation, and workplace safety procedures.
- Conduct routine checks of emergency exits, fire extinguishers, safety equipment, and access routes.
- Coordinate with the Security team to manage crowd control, suspicious activities, and security incidents.
- Ensure employees are aware of emergency protocols and their respective responsibilities.
- Report accidents, incidents, and safety violations promptly and ensure appropriate corrective action.

Cost & Inventory Control

- Monitor operational costs and ensure effective utilization of manpower, materials, and resources.
- Control F&B; wastage, product expiry, pilferage, and unnecessary consumption.
- Ensure accurate inventory records, stock reconciliation, and timely replenishment.
- Monitor cash handling, billing accuracy, refunds, voids, and other authorised transactions.
- Identify revenue leakages and implement corrective measures in coordination with the Cinema Head.

Facility Maintenance

- Ensure cleanliness and upkeep of auditoriums, lobbies, washrooms, food courts, and common areas.
- Conduct regular facility inspections to maintain hygiene and presentation standards.
- Coordinate with maintenance teams to resolve equipment breakdowns and facility-related issues.
- Monitor the functioning of air conditioning, lighting, escalators, lifts, and other critical facilities.




- Follow up on maintenance complaints and ensure timely closure of reported issues.

Compliance & Audits

- Ensure adherence to company SOPs, operational policies, and internal control procedures.
- Monitor compliance with applicable statutory requirements, food safety standards, and hygiene guidelines.
- Maintain operational records, checklists, licences, and other required documentation as applicable.
- Support internal and external audits and ensure audit observations are addressed within stipulated timelines.
- Conduct periodic checks to identify non-compliance and implement preventive and corrective actions.

Reporting & Communication

- Prepare and submit shift reports covering business performance, attendance, incidents, and operational issues.
- Maintain accurate records of show operations, cash discrepancies, customer complaints, and maintenance issues.
- Ensure proper handover of pending activities and critical updates to the incoming shift manager.

Incident Management

- Act as the first point of escalation for operational emergencies and critical customer issues during the shift.
- Assess situations quickly and take appropriate decisions within the authority delegated.
- Ensure incidents are documented accurately, with details of actions taken and corrective measures.
- Conduct follow-ups to identify root causes and prevent recurrence of operational disruptions.

Leadership & Accountability

- Act as the overall shift-in-charge and assume operational responsibility in the absence of the Cinema Head.
- Ensure all departments work collaboratively towards business, service, and operational goals.
- Keep the Cinema Head informed of critical issues, business risks, and matters requiring higher-level approval.

Interested Candidate Contact @+91-XXXXXXXXXX...

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- Food service: 5 years (Required)
- Food management: 5 years (Required)

Language:

- Tamil (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Willingness to travel:

- 75% (Required)

Work Location: In person

📌 Duty Manager (Tiruppur)
🏢 Sri Sakthi Cinemas
📍 Tiruppur