Job purpose

To convert prospective parent enquiries into admissions through effective counselling, conduct school tours, explain the curriculum and facilities, maintain strong parent relationships, and support the Centre Head in admissions, retention and day-to-day coordination.

Key responsibilities

1. Enquiry handling and parent counselling

- Respond promptly to phone calls, WhatsApp, social media and walk-in enquiries.
- Understand the child's age, parent expectations, learning needs and preferred start date.
- Explain the preschool programmes, age groups, curriculum, timings, facilities and admission process.
- Communicate fees, kit charges, discounts and payment terms accurately according to approved policies.
- Explain the advantages of early childhood education and the centre's learning approach.
- Invite parents for a centre visit and arrange suitable appointment slots.

2. School tours and admission conversion

- Welcome parents professionally and create a positive first impression.
- Conduct a guided tour of classrooms, play areas and other relevant facilities.
- Explain the learning environment, safety practices, activities and developmental benefits.
- Address objections relating to fees, timings, distance or the child's readiness.
- Follow up with interested parents and encourage them to complete the admission process.
- Maintain enquiry, visit, follow-up and admission-conversion records.

3. Follow-up and lead management

- Maintain a daily enquiry register or CRM.
- Record enquiry source, child's age, parent contact details, visit status and next follow-up date.
- Follow up with parents who visited but have not enrolled.
- Contact previous enquiries for mid-term admissions, new sessions and activity programmes.
- Record reasons for non-conversion and share useful feedback with the Centre Head.
- Avoid excessive messaging and respect parents' communication preferences.

4. Parent communication and retention

- Respond politely to parent questions and routine concerns.




- Coordinate with teachers regarding parent queries about children's progress.
- Communicate school updates, events, holidays and activity schedules.
- Follow up with existing parents regarding satisfaction, attendance and continuation.
- Identify parents who may need additional support and escalate concerns appropriately.
- Maintain confidentiality of children's records and family information.

5. Marketing and community outreach

- Support society visits, open houses Events, referral campaigns and local promotional events.
- Share approved admission creatives and school updates on relevant channels.
- Request Google reviews from genuine parents without offering incentives or pressuring them.
- Promote approved weekend activities and daycare programmes.
- Record enquiries received from Google, Facebook, Instagram, referrals and walk-ins.

6. Admission documentation and coordination

- Guide parents through admission forms and required documents.
- Verify that forms and records are complete according to the centre's checklist.
- Coordinate kit ordering, payment confirmation and handover.
- Explain school routines, uniforms, parent handbooks and joining procedures.
- Ensure newly admitted families receive the correct onboarding information.

7. Daily reporting

- Submit the daily enquiry and follow-up report to the Centre Head/Owner.
- Update admission status and pending parent actions.
- Report parent objections, recurring concerns and feedback.
- Share campaign results and follow-up requirements.
- Participate in team meetings and implement agreed action plans

Pay: ₹11,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Bhayandar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- 5G: 1 year (Required)

Language:

- English (Required)

Location:

- Bhayandar, Mumbai, Maharashtra (Required)

Shift availability:

- Day Shift (Required)

Willingness to travel:

- 25% (Preferred)

Work Location: In person

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