Job Summary

Role Overview
Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.
Key Responsibilities

- Manage and support ServiceNow ITOM Event Management platform.
- Configure event rules, alert correlation, alert suppression and automation workflows.
- Integrate monitoring tools with ServiceNow Event Management.
- Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
- Perform root cause analysis and troubleshoot monitoring incidents.
- Collaborate with infrastructure, application and network teams.
- Drive alert noise reduction and observability improvements.
- Maintain documentation, SOPs and knowledge articles.





Key Responsibilities

Required Skills

- ServiceNow ITOM
- Event Management
- Alert Management
- ServiceNow ACC
- Discovery & Service Mapping
- CMDB
- MID Server Administration
- JavaScript & Flow Designer
- ITIL Processes

Monitoring Tool Integrations hands on experience like

- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne

Preferred Skills

- CSA/CIS-ITOM Certification

Skill Requirements

Must Have Skill

ServiceNow,SNOW-IT Operations Management

Valuable to Have Skill

Other Requirements

📌 Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India