Designs and delivers training that builds service skills, product knowledge and standards compliance across hospitality teams (hotels, restaurants, resorts, cafes or catering), so staff deliver consistent, high-quality guest experiences.

**Key responsibilities**

- Assess training needs through observation, guest feedback, audits and performance data

- Design and update training modules for front office, housekeeping, F&B; service, kitchen and banquets

- Run onboarding for recent hires and refresher sessions for existing staff

- Teach guest service, communication, grooming, upselling and complaint handling

- Train staff on SOPs, hygiene, food safety (FSSAI/HACCP), health and safety, and fire safety

- Coach staff and supervisors on the floor, with role-plays, shadowing and on-the-job practice

- Track attendance, assessments and certifications, and report training results to management

- Build supervisor and team-leader skills in leadership,



scheduling and conflict resolution

- Introduce and train staff on systems such as PMS, POS and booking tools

- Run mystery-guest and quality audits, then close the gaps with follow-up training

**Skills**

- Strong presentation, facilitation and coaching ability

- Excellent spoken and written communication (English plus local languages)

- Knowledge of service standards and brand SOPs

- Patience, approachability and a guest-first mindset

- Comfort with MS Office, LMS tools and creating training material

**Performance measures:** training completion rates, guest satisfaction scores, staff retention, and audit result.

Pay: ₹500.00 - ₹1,000.00 per hour

Expected hours: 1.0 – 3.0 per week

Benefits:

- Flexible schedule

Work Location: On the road

📌 Crew Trainer (Bengaluru)
🏢 Kays consulting
📍 Bengaluru