The primary job purpose is to oversee and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while fostering a team-oriented and motivated team environment.
Key Responsibilities
1. Oversee And Manage The Support Team To Ensure High-Quality Service Delivery.
2. Ensure Compliance With Process Adherence And Quality Benchmarks.
3. Drive Continuous Improvement Initiatives Within The Team.
4. Conduct Regular Performance Reviews And Provide Constructive Feedback.
Skill Requirements
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Must Have Skill
Analytics (BI) - Power BI/Tableau/OBIEE/SQL,Real Time Management & Reporting,Microsoft Excel
Good to Have Skill
Other Requirements
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📌 Support Lead (DPO) (India)
🏢 HCLTech
📍 India
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