1. Enquiry & Sales Coordination

- Log and track incoming customer enquiries across email, phone, and portals.
- Generate and dispatch official price quotations and commercial proposals.
- Proactively follow up on submitted offers to facilitate timely order confirmation.

2. Service Coordination & Scheduling

- Plan and schedule annual maintenance contracts (AMC) and routine calibration visits.
- Liaise directly with client plant heads, lab managers, and quality teams to confirm appointment slots for field service engineers.
- Send timely calibration and recalibration reminder notifications to existing customers.

3. Technical Documentation & Quality Compliance

- Follow up with field engineers to collect raw service reports, worksheets, and observation data sheets post-visit.
- Prepare official calibration certificates strictly adhering to NABL guidelines and client-specific requirements.
- Dispatch finalized calibration certificates and service documentation via registered post/courier and digital channels.
- Maintain physical and digital archives of issued certificates and customer communication.

4. Records & Account Support

- Maiintain updated customer master files containing agreements, correspondence, and technical records.
- Maintain all statutory, internal,



and operational registers related to calibration and servicing history.
- Coordinate with the Accounts Department to obtain approvals and raise customer invoices.
- Track payment status and conduct polite, regular payment follow-ups until settlement.

Desired Candidate Profile

- Education: Any Bachelor’s Degree / Diploma (Science, Engineering, BCA, B.Sc., or B.Com backgrounds preferred).
- Experience: 1 to 3+ years in back-office administration, service coordination, or technical documentation (experience in testing laboratories, calibration labs, or industrial equipment providers is an advantage).

Skills:

- Proficiency in MS Office (especially Excel and Word) and email management.
- Strong organizational and multi-tasking skills.
- Good verbal and written communication in English and local languages.
- High attention to detail regarding technical data entry and quality documentation.
- Courteous phone etiquette and follow-up persistence.

What We Offer

- Market-competitive salary based on experience and skillset.
- Stable, supportive office environment.
- Direct exposure to industrial service workflows and national laboratory quality standards.

Pay: From ₹360,000.00 per year

Benefits:

- Provident Fund

Work Location: Remote

📌 Technical Coordinator Service Operations (Chennai)
🏢 ABS Instruments
📍 Chennai