Job Summary

**Architecture and Design**:

- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

- Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.

Key Responsibilities

**Architecture and Design**:

- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

- Develop and maintain the ServiceNow CMDB,



ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.

Skill Requirements

**Architecture and Design**:

- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to current ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

- Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.

Must Have Skill

SNOW - Asset Management

Good to Have Skill

Other Requirements

📌 Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India