Job Summary

- Senior ServiceNow Technical Architect responsible for end‑to‑end platform architecture, solution governance, enterprise integrations, and technical leadership across large-scale, multi‑module implementations.

Key Responsibilities

- Define overall ServiceNow architecture, solution design and technical roadmap
- Establish and enforce platform governance, design standards and best practices
- Lead multi‑module enterprise implementations, migrations and upgrades
- Perform architectural reviews, risk analysis, and performance optimisation
- Design enterprise‑grade integrations, system landscapes and data flows
- Act as final technical escalation point for complex issues
- Engage with senior stakeholders, lead solution workshops and pre‑sales technical discussions

Skill Requirements

Proven experience across multiple modules including ITSM, ITOM, CSM, HRSD, SPM/ITBM, SecOps, ESM,



Service Portal / Employee Center

- Robust knowledge of ServiceNow platform architecture, CMDB, CSDM and enterprise patterns
- Expertise in integration architecture using REST, SOAP, IntegrationHub, iPaaS
- Experience in upgrade strategy, instance strategy, data migration and scalability planning
- Strong understanding of ITIL, enterprise architecture principles and Agile delivery

Must Have Skill

ServiceNow,ServiceNow Solution Architecture

Good to Have Skill

Other Requirements

- Mandatory: Certified System Administrator (CSA)
- Mandatory: Certified Application Developer (CAD)
- Mandatory: Minimum 4 Certified Implementation Specialist (CIS)
- Mandatory: ServiceNow Certified Technical Architect (CTA)
- ITIL Certification – Preferred

📌 Sr Tower Lead (Tools & Automation) (India)
🏢 HCLTech
📍 India