Role & responsibilities

Basic qualifications

- 5+ years in Global Incident Management

- 5+ years of Problem Management experience

- 5+ years experience in a network-focused, hands-on technical role working with IP routing protocols/technologies and platforms in large-scale data center and/or WAN network environments.

- Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.

- Experience communicating cross-functionally and across all management levels.

- Experience with project management

- Valuable Exposure towards ticketing tools and integration

- Technical experience in one or more IT-related fields, including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management

- Detail-oriented, excellent analytical skills, and a strong team player who works well with an immediate and extended team and consistently puts the team above oneself.

- Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments

Preferred qualification

- 5+ years in Global Incident Management





- 5+ years of Problem Management experience

- 5+ years experience in a network-focused, hands-on technical role working with IP routing protocols/technologies and platforms in large- scale data center and/or WAN network environments.

- High Degree of ownership in all matters within IT infrastructure and root cause analysis

- Experience in high-severity triage, escalations, and issue management

- Experience in Ticketing tools and their functions

- Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing,

- Network Security architecture, and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.

- Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper.

- Experience in one or more of the following: Working in a Linux/Unix environment.

- Possess Scripting skills or have a desire to learn them; specifically, Python, Perl, or Shell.

- Demonstrated problem-solving ability

- Superior technical aptitude

- Proven ability to manage complex tasks

- Strong analytical skills

📌 Major Incident Manager (Bengaluru)
🏢 Power Bridge Systems
📍 Bengaluru