Job description

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

HIRING ALERT | CUSTOMER SUPPORT EXECUTIVE

Position: Customer Support Executive
Process: E-Commerce Customer Support
Job Location: Jaipur, Rajasthan
Process Type: International Voice Process
Employment Type: Full-Time
Hiring Preference: Immediate Joiners

ROLE & RESPONSIBILITIES

We are looking for customer-focused professionals with excellent English communication skills and experience in an International BPO Voice Process. The ideal candidate should be capable of handling customer queries professionally, resolving issues efficiently, and delivering an excellent customer experience.

Key Responsibilities:

- Customer Query Management: Handle inbound customer calls related to e-commerce services, orders, deliveries, cancellations, returns, refunds, payments, and other customer concerns.
- Issue Resolution: Understand customer problems, identify the root cause, and provide accurate, timely, and effective solutions while following company policies.
- Customer Satisfaction: Ensure a positive customer experience by communicating politely, showing empathy, and maintaining a customer-first approach throughout every interaction.
- Order & Delivery Support: Assist customers with order status, delayed deliveries, tracking updates, missing items, damaged products, and other order-related concerns.
- Returns & Refunds: Guide customers through return, replacement, cancellation, and refund procedures in accordance with the applicable process guidelines.
- Professional Communication: Maintain excellent verbal communication, active listening, and skilled call-handling etiquette while interacting with international customers.
- Complaint Handling: Manage customer complaints calmly, handle challenging conversations professionally, and escalate complex issues to the appropriate department whenever required.
- Customer Delight: Go beyond basic query resolution by understanding customer expectations, providing suitable solutions, and ensuring a smooth and hassle-free service experience.
- Documentation & CRM Updates: Maintain accurate records of customer interactions, update relevant information in CRM or internal systems,



and document resolutions appropriately.
- Process Compliance: Follow standard operating procedures, data privacy requirements, security guidelines, and quality standards while handling customer information.
- Performance & Quality: Achieve assigned targets related to customer satisfaction, call quality, productivity, attendance, and other key performance indicators.
- First-Call Resolution: Aim to resolve customer concerns during the first interaction wherever possible, reducing repeat calls and improving customer satisfaction.
- Team Collaboration: Coordinate with internal teams and supervisors to ensure timely resolution of customer concerns and maintain consistent service quality.
- Continuous Improvement: Participate in training sessions, implement feedback from quality teams, and continuously improve product knowledge and customer-handling skills.

PREFERRED CANDIDATE PROFILE

- Communication Skills: Excellent verbal communication skills in English, with fluency, clarity, confidence, and professional conversational ability.
- Experience: Minimum 6 months of documented experience in an International BPO Voice Process.
- Educational Qualification: Graduates can apply, provided they have the required supporting documents.
- Undergraduates: Candidates with a minimum of 6 months of documented International BPO Voice Process experience may also apply.
- Documentation: Candidates must have valid educational and employment documents to support their eligibility and experience.
- Customer-Centric Approach: Ability to understand customer needs, demonstrate empathy, and provide effective solutions.
- Problem-Solving Skills: Ability to analyze customer concerns, think logically, and resolve issues within the defined process guidelines.
- Adaptability: Comfortable working in rotational shifts and rotational week-offs as per business requirements.
- Qualified Attitude: Strong listening skills, patience,



a positive attitude, and the ability to handle customer interactions professionally.
- System Knowledge: Basic computer proficiency, typing skills, and the ability to navigate customer support tools and internal systems.
- Joining Availability: Immediate joiners will be preferred.

WORK SCHEDULE

- Working Days: 5.5 days per week.
- Shifts: Rotational shifts.
- Week-Offs: Rotational week-offs.
- Work Location: Work from the company's Jaipur office.
- Joining: Immediate joiners preferred.

ADDITIONAL BENEFITS & FACILITIES

Cab Facility for Female Employees: Free cab transportation available within the company's designated hiring zone, subject to the applicable 15 km radius policy.

Male Employee Allowance: 180 per eligible night shift/day as specified under the company's cab or night-shift allowance policy. Cab availability for male employees is limited to the designated Jaipur hiring zone, subject to company policy.

Relocation Accommodation: Up to 3 days of company-provided hotel accommodation for eligible candidates relocating from outside Rajasthan.

Location Preference: Candidates who can work from the Jaipur office and are comfortable with the applicable transportation arrangements are encouraged to apply.

WHY APPLY FOR THIS OPPORTUNITY?

- Opportunity to build a career in international customer support.
- Develop professional communication and customer relationship management skills.
- Gain practical experience in e-commerce operations and customer query resolution.
- Improve problem-solving, complaint-handling, and service-quality skills.
- Build a foundation for future career opportunities in customer experience, quality assurance, process training, and team leadership, subject to performance and business requirements.

INTERESTED CANDIDATES CAN APPLY NOW!

If you have international voice process experience, excellent English communication skills, and a passion for delivering outstanding customer service, this opportunity could be the right next step in your career.

Job description

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

Apply now for the Customer Support Executive position in Jaipur!

📌 Customer Support Executive (Jaipur)
🏢 GIST Management Solutions
📍 Jaipur