- Receive customers and understand vehicle accident/damage-related concerns.
- Conduct preliminary vehicle inspection and document the damages accurately.
- Prepare repair estimates and explain the repair process, estimated cost, and delivery timelines to customers.
- Coordinate with the Insurance Team, Surveyor, Bodyshop Technicians, Denter, Painter, and Parts Department.
- Prepare and maintain job cards, repair estimates, insurance documents, and other required records.
- Coordinate with insurance companies and surveyors for inspection, approvals, and claim-related requirements.
- Follow up on spare parts availability and ensure timely movement of vehicles through the repair process.
- Monitor repair progress and keep customers updated regarding the status of their vehicles.




- Ensure additional damages identified during repair are properly communicated and approved.
- Conduct quality checks and ensure the vehicle is ready for customer delivery as per company standards.
- Explain completed repairs and charges to customers during vehicle delivery.
- Handle customer queries, complaints, and feedback professionally.
- Ensure accurate billing, documentation, and closure of job cards.
- Maintain proper records and follow company processes, safety standards, and quality guidelines.
- Coordinate with the team to achieve customer satisfaction, productivity, and timely vehicle delivery targets.

📌 Service Advisor (Mysuru)
🏢 Mahindra anant cars
📍 Mysuru