Position SummaryThe Customer Care Associate will be the first point of contact for customers, responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience through effective communication.
- Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Follow predefined communication scripts and process guidelines while interacting with customers.
- Understand customer requirements and provide appropriate solutions.
- Ensure customer queries are addressed, including calls during weekends and festivals.
- Identify opportunities to upsell products and services wherever applicable.
- Build and maintain positive, long-term customer relationships.
- Maintain accurate records of customer interactions and conversations in the CRM system.
📌 Customer Care Executive (Bengaluru)
🏢 HRH Next Services
📍 Bengaluru
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