Join a fast-paced, customer-obsessed team in the global BPO and customer experience sector, where we power seamless digital-first support for international brands. We’re building a next-gen support engine that blends empathy, efficiency, and tech-smart workflows—helping global customers solve problems in real time, one chat at a time.
Role & Responsibilities
- Respond promptly and professionally to customer queries via live chat across multiple platforms.
- Resolve common issues related to order status, product info, returns, and billing using company knowledge bases.
- Escalate complex or unresolved tickets to supervisors or relevant departments with clear documentation.
- Adhere to SLAs, quality benchmarks, and brand tone-of-voice guidelines in every customer interaction.
- Participate in daily briefings, training modules, and continuous improvement sessions to stay updated.
- Maintain high CSAT scores and contribute to team KPIs by delivering consistent, accurate, and empathetic service.
Skills & Qualifications
- Must-Have
- Chat support
- Customer service
- Live chat platforms
- CRM tools
- Problem resolution
- Typing speed
- English communication
- SLA adherence
- Preferred
- Zendesk
- Zendesk Chat
- Customer journey mapping
Benefits & Culture Highlights
- Structured onboarding with weekly coaching and real-time feedback loops.
- Explicit career progression path—from Executive to Team Lead in 6–18 months.
- Modern office environment with flexible shift options and performance-linked incentives.
Skills: chat,zendesk,crm tools,customer,adherence,bpo,customer service