About The Opportunity

Join a dynamic, quick-growing customer experience tech company that powers seamless, AI-enhanced chat support for global brands. We specialize in delivering real-time, human-led digital customer service at scale—leveraging intuitive chat platforms, smart routing, and empathy-driven resolution frameworks to turn customer interactions into loyalty drivers.

Role & Responsibilities

- Respond promptly and professionally to customer inquiries via live chat across multiple platforms during assigned shifts.
- Diagnose and resolve customer issues using predefined workflows, product knowledge bases, and escalation protocols.
- Maintain accurate, real-time documentation of chat interactions and customer feedback in CRM systems.
- Collaborate with team leads and QA to improve response accuracy, tone, and resolution speed.
- Adhere to SLAs, chat etiquette standards, and brand voice guidelines in every customer interaction.
- Participate in daily huddles, training sessions, and performance calibration to stay aligned with service goals.





Skills & Qualifications

- Must-Have
- Fluent written and spoken English with clear communication skills
- Familiarity with live chat tools (e.g., Zendesk, Freshchat, Intercom)
- Ability to multitask across 3–5 concurrent chat windows
- Typing speed of 40+ WPM
- Basic understanding of CRM systems
- Comfortable working in high-volume, fast-paced chat environments
- Preferred
- Experience in customer support (even via internship or project work)
- Knowledge of basic customer service KPIs (CSAT, FCR, AHT)
- Exposure to AI chatbots or chat assistance tools

Benefits & Culture Highlights

- Structured onboarding + daily coaching for rapid skill growth
- Performance-linked incentives and career progression paths
- Collaborative, supportive team culture with flexible shift options

Skills: customer,crm systems,zendesk,intercom,chat,customer service

📌 Chat Customer Service Executive (fresher) (Ahmedabad)
🏢 MG
📍 Ahmedabad